Nadia Zinentah
Sicklerville,NJ
Summary
Accomplished Operations Manager with a proven track record at Let’s Eat Delivery, enhancing customer satisfaction and streamlining inventory management. Excelled in team leadership and organizational skills development, achieving higher employee retention and operational efficiency. Demonstrates strong communication abilities and Microsoft applications proficiency, driving significant improvements in service delivery and business growth.
Overview
10
10
years of professional experience
Work History
Store Associate
Kohl's
NJ
08.2023 - 11.2023
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
Operations Manager
Let’s Eat Delivery
Accra, Gh
01.2020 - 01.2023
- Managed inventory and supply chain operations to achieve timely and accurate delivery services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Business Development Executive
Sirius Fund Management
Accra, Gh
03.2015 - 11.2019
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Created compelling proposals that demonstrated the unique value of our services while addressing client needs and expectations.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our services to potential customers.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
Administrative Assistant
Ministry Of Foreign Affairs And Regional Integration
Accra, Ghana
08.2013 - 02.2015
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital ministry information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflows.
- Optimized calendar management for director by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive office culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Supported director by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to supervisors incharge.
Education
Master Of Business Administration - Finance
University of Ghana
Accra, Ghana07.2018
Bachelor Of Arts - Development Communication
University For Development Studies
Ghana07.2013
Skills
- Customer Service
- Organizational Skills Development
- Team Leadership
- Inventory management proficiency
- Inventory management and Stocking
- Strong Communication and Interpersonal Skills
Accomplishments
Being able to increase revenue generated from marketing efforts with sales and awarded the best staff from Sirius Fund Management for two continuous years.
Timeline
Store Associate
Kohl's
08.2023 - 11.2023
Operations Manager
Let’s Eat Delivery
01.2020 - 01.2023
Business Development Executive
Sirius Fund Management
03.2015 - 11.2019
Administrative Assistant
Ministry Of Foreign Affairs And Regional Integration
08.2013 - 02.2015
Master Of Business Administration - Finance
University of Ghana
Bachelor Of Arts - Development Communication
University For Development Studies