NADIA SAKKA

• Managed Formal/Mandated Referrals for employees at thousands of companies (Case management)
• Communicated with human Resources, clients, and treatment providers for each referral
• Monitored treatment recommendations, compliance and attendance of employees
• Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
• Partnered with other departments to provide top-notch service to clients.
• Followed up with clients and specialists to inquire about experience and collect reports.
• Case Management of a minimum of 40 cases per week

• Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
• Counseled individuals to bring awareness of problems, deal with crisis situations and develop action plans.
• Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
• Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
• Tracked progress according to goals for interventions.
• Effectively maintained caseload of 3 sessions per week using alternative therapies

• Identified high-risk cases and responded per client need with direction of management.
• Worked on special employee assistance program projects based on client and business needs.
• Resolved complex mental health concerns, assessed possible follow-ups and took action in crisis situations.
• Monitored research, referrals and additional materials sent to clients.
• Performed follow-up counseling calls, addressed issues and reported to enable complete tracking.
• Managed over 40 customer calls per day

Provided individual and group therapy to adults, adolescents and children experiencing biopsychosocial stressors.

• Collaborated with clients, physicians and other providers to develop and implement client-centered interventions and treatment plans.
• Met with clinical supervisor regularly to review client cases.
• Implemented variety of evidence-based counseling methods to achieve therapy goals.
• Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
• Documented encounters with clients into Hospital system.
• Screened new clients to identify presenting problems and address urgent issues.
• Managed a caseload of 10 patients per week

• Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
• Recommended nutrition and fitness modifications to improve overall health of clients.
• Assisted clients in finding new ways to inspire healthier habits.
• Coached 200 clients at a time, by developing health goals and action plans.
• Assisted in experimental team, to develop, test and implement new techniques and processes

• Guided users inn effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
• Provided unconditional support through chat on the app which was available 24/7
• Provided complex crisis intervention and stabilization to patients in psychological distress.
• Provided clients with recommendations to community resources.

• Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
• Kept equipment maintained, facility clean and organized and inventory stocked to maximize performance.
• Managed operational documents and produced reports detailing activities.
• Monitored staff organization and suggested improvements to daily functionality.
• Set and oversaw quality assurance guidelines for laboratory work.

• Transcribed audio-recorded qualitative research interviews of rape survivor advocates and staff and members of a trauma informed care program
• Reviewed transcribed interviews for accuracy
• Completed summary sheets including identifying common themes
• Coded transcriptions
• Attended debriefing/update meetings with other transcribers for support and self care

• Assisted the mentee with strengthening and applying skills for effectively engaging academically and coping with stressors that impede learning
• Connected the mentee with positive community-based settings such as after school programs
• Supported the mentee’s academic success through advocacy carried out in collaboration with the child’s parents and teachers
• Provided the mentee with support for achieving his or her short- and long-term goals
• Training and coping sessions
• Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
• Empowered students through counseling and skill-building exercises.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Developed goal-oriented psycho-educational and activity therapy groups to improve students level of functioning.

• Groups on 5 trips to different villages around Jordan
• Helped build rooms, houses, or whatever was needed for underprivileged families
• Spent the night in villages in order to spend time with the families and get to know them
• Communicated with the families to better meet their needs for future trips.