Nadia Apolinar
Customer-oriented professional with 15 years in the restaurant industry, specializing in relationship building and delivering outstanding service. Expertise in communication, upselling, and problem-solving enhances customer loyalty and revenue growth. Eager to apply strong interpersonal and sales skills in a sales role focused on achieving goals.
Work History
Server
2 Years 6 Months● Educated guests on the history and uniqueness of The James and the namesake of the restaurant, as well as the history related to The Mistwood Company.
● Embodied and supported company culture while training new employees.
● Achieved WSET wine certification to improve recommendations for guests.
● Memorized menu items and daily rotating features to customize recommendations for guests.
Server
1 Year 8 Months● Provided unique and memorable experience through a culinary adventure, while communicating with the kitchen and management to execute a seamless service.
● Created specialized drink menus for private restaurant parties, using local ingredients and resources available on property.
● Upheld quality standards, maintained a safe workplace while following company policies and procedures.
Bartender Shift Manager
2 Years 5 Months● Frequent satellite events and private parties in order to provide an intimate experience for hosts and their guests, equipped with a traveling bar and custom cocktail menu.
● Memorized on-brand points to describe history of distillery, tasting notes and the distilling process of gin and vodka in order to give tailored recommendations to guests on the products.
● Curated a multitude of handcrafted cocktails to showcase an assortment of gin and vodka products according to seasonal ingredients.
Education
- Marketing
Skills
Certification
WSET Level 2 certification