Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nadine Basulto

Whittier,CA

Summary

Customer service and administrative professional with several years of experience supporting clients, coordinating schedules, managing records, and handling phone and email communications. Organized, detail-oriented, and skilled at providing responsive support in fast-paced environments. Experienced in healthcare-related administrative tasks, including patient scheduling, insurance eligibility verification, electronic medical records (EMR/EHR), and medical referrals.

Overview

16
16
years of professional experience

Work History

Sales & Events Coordinator

Xperience Restaurant Group
02.2022 - Current
  • Delivered exceptional customer service while managing multiple priorities, enhancing client satisfaction and retention.
  • Coordinated scheduling and appointments for clients and vendors, optimizing availability and resource allocation.
  • Managed high-volume phone and email communications, ensuring timely responses to client inquiries.
  • Collaborated across departments to ensure smooth daily operations.
  • Maintained organized records, contracts, and documentation.

Receptionist

Posada Whittier Assisted Living & Memory Care
08.2017 - 08.2020
  • Managed front desk operations and answered multi-line phones.
  • Greeted residents, families, visitors, and healthcare providers professionally.
  • Scheduled appointments, tours, and meetings while maintaining calendars.
  • Provided administrative support and resolved questions with excellent customer service.
  • Maintained confidential resident records.

Waitress

Black Angus Steakhouse
09.2014 - 11.2016
  • Delivered outstanding customer service in high-volume setting, ensuring guest satisfaction and loyalty.
  • Provided attentive service to guests in a fast-paced dining environment.

Sales Associate

ALDO
07.2013 - 08.2014
  • Supported customers to surpass daily sales targets.
  • Managed inventory levels and organized stockroom for efficient operations.

Child Watch Worker

YMCA
04.2011 - 05.2013
  • Supervised children to ensure safety and well-being while fostering positive communication with families.
  • Communicated with parents about children's participation and behavior.

Education

La Serna High School

CPR/BLS -

American Heart Association

Skills

  • Front Desk Operations
  • Appointment Scheduling
  • Multi-Line Phone Systems
  • Data Entry
  • Insurance Eligibility Verification
  • Customer Service & Email Support
  • Microsoft Office
  • Confidential Records Management
  • Time Management
  • Patient Information & EMR/EHR
  • Medical Referrals
  • Patient Communication

Timeline

Sales & Events Coordinator

Xperience Restaurant Group
02.2022 - Current

Receptionist

Posada Whittier Assisted Living & Memory Care
08.2017 - 08.2020

Waitress

Black Angus Steakhouse
09.2014 - 11.2016

Sales Associate

ALDO
07.2013 - 08.2014

Child Watch Worker

YMCA
04.2011 - 05.2013

La Serna High School

CPR/BLS -

American Heart Association

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Nadine Basulto