Successful Customer Service Representative with 30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Responsible for Solina largest key account McLane (YUM Brand).
Received and process customers' orders as well as any cancellations and modifications.
Ensure production availability and shipment to clients.
Work harmoniously with sales, traffic and purchasing.
Work daily in the CS orders in box, Outlook, SPS and McLane Portal.
Receives and process key customer order as well as any cancellations and modification. Handled key accounts such as Tyson, OSI, McDonald's, and Perdue.
Ensure product availability and shipment to clients.
Process all billing from day prior shipments. Including adding freight, confirm correct carrier codes are used, and sending to corporate for billing. Handled setting up appointments upon customer request.
Responsible for new employee training.
Created proposals based off of designers specification and drawings for new office furniture an worked with sales department for presentation of proposal Followed up with client after product installation.
Worked with clients to resolve complaints or problems.
Contacted manufactures and ordered products for companies 8 national warehouses.
Ran sales status and inventory reports weekly for V.P
Responsible for order entry for 2 major wholesalers as well as any vendor/warehouse calls regarding ordering, delivery, or inventory issues.
Wrote up credits for shorted and damaged or out of date products.
Prompted within the company from customer service position where I audited and accepted store orders through e-mail, fax, and phone.
In 2015 Newly Weds Foods plant had nominated me as Employee of the Year. I was known as the go to person of the CS department. It was an honor to receive this award however, I just was doing what I do best my job.