Samuel Landrum
Sanford,FL
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
AGILITI
01.2019 - Current
- Have maintained a team of several technicians, simultaneously performing my own duties while providing 1 on 1 coaching and performance improvement plans.
- Provided Nursing with insight on products for what suited their needs best
- Spoke to account managers frequently over phone to set up training and appointments, as well as to handle customer complaints and escalation.
- Worked closely with Territory Executives to assist in product promotion for sales.
- Worked Daily with programs such as AS/400 and Viytl to transfer inventory rentals to and from Hospital accounts while completing and closing work orders on equipment. Has also completed monthly cycle counts for inventory while ordering parts and equipment to maintain a productive environment.
- Completed Paperwork for sales and rental transfers on sight and in office and filed accordingly
- Familiar with Microsoft Excel, Power Point, and Word
- Distributes high volume of work orders with separate deadlines to meet customer needs
- Travels in and out of state for customer and company needs on short notice
- Completed Franklin Covey Leadership skills course
- I have spent several years building rapport and providing service with multiple customers from Nursing Managers, Wound Care Specialists, and Materials/Logistics management for Advent Health, Orlando Health, Encompass Health Rehabilitation, Everest Rehabilitation, Health First, and HCA Florida.
Patient Transport Lead
AdventHealth
Altamonte Springs
02.2016 - 01.2019
- Transported patients in hospital to testing and surgery
- Supervised dispatch of other transporters, managed office and department phone
- Managed and Cleaned equipment such as beds, wheelchairs and stretchers
- Worked with nursing and testing departments to coordinate schedules for patient procedures
- Deliver various materials and equipment such as medical trays and IV pumps
Education
Health Services Studies
Seminole State College
Sanford, Florida01-2019
High School Diploma - General Studies
Lake Brantley High School
Altamonte Springs, Florida01.2014
Skills
- Account management
- Documentation skills
- Customer focus
- Logistics management
- Microsoft outlook, word, and Excel
- Training and coaching
Community Service
Orlando Veterans Administration Medical Center, Ambulatory Services, Escort patients and family on discharge, Maintain pre and post op areas, Assisting nursing staff with patient needs
Timeline
Customer Service Coordinator
AGILITI
01.2019 - Current
Patient Transport Lead
AdventHealth
02.2016 - 01.2019
Health Services Studies
Seminole State College
High School Diploma - General Studies
Lake Brantley High School