NADINE LAURENT
Fort Pierce,FL
Summary
Highly skilled Quality Assurance Analyst with significant experience in software testing, bug tracking and resolution. Strong understanding of diverse QA methodologies and tools, demonstrating capability to implement comprehensive testing strategies. Proven ability to work collaboratively with development teams to improve overall product quality and performance. Exceptional problem-solving skills leading to successful project completion within stringent deadlines.
Overview
2
2
years of professional experience
Work History
Quality Assurance Analyst
Sagility Healthcare
Fort Pierce, FL
04.2023 - 07.2024
- Worked closely with developers during sprints providing feedback on user stories created.
- Provided feedback on usability and suggest improvements to the product design teams.
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
PHARMACY HELP DESK AGENT
PRIME THERAPUTICS
Fort Pierce, FL
12.2022 - 04.2023
- Provided technical assistance to customers via telephone and email.
- Maintained a knowledge base of commonly asked questions and their solutions.
- Collaborated with internal teams on projects aimed at improving the overall quality of service offered by the help desk.
CUSTOMER SERVICE REPRESENTATIVE
B SWIFT
Fort Pierce, FL
09.2022 - 11.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
HIGH SCHOOL DIPLOMA -
FORT PIERCE WESTWOOD HIGH SCHOOL
Fort Pierce, FL05.2022
Skills
- Front Desk Management
- Cash Handling
- Guest Services
- Sales Expertise
- Time Management
- Safety and Security Procedures
- Guest Satisfaction
- Problem-Solving Skills
- Hospitality Service
- Written and Oral
- QA reporting
- Group Presentations
- Hardware and software installation
- Test case development
- Best practices and methodologies
- Technical Analysis
- Computer Programming
- Technology research
- Quality Assurance Controls
- Requirements Analysis
- Design support
- Professional Relationships
- Customer Service
- Listening Skills
Personal Information
Title: Customer Service Representative
Languages
Creole, Native
Timeline
Quality Assurance Analyst
Sagility Healthcare
04.2023 - 07.2024
PHARMACY HELP DESK AGENT
PRIME THERAPUTICS
12.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
B SWIFT
09.2022 - 11.2022
HIGH SCHOOL DIPLOMA -
FORT PIERCE WESTWOOD HIGH SCHOOL