Nadine Mohammed
Davie,FL
Summary
Knowledgeable Center Manager with demonstrated record of success in driving improvements to diverse areas. Well-versed in managing compliance requirements, improving productivity and reducing costs. Looking for new growth-oriented position with a progressive company.
Overview
8
8
years of professional experience
Work History
Assistant Center Manager
European Wax Center
Aventura, FL
10.2021 - Current
- Delivered exceptional client experiences through hands-on leadership of associates.
- Work closely with district manager and assist with 4 high volume locations.
- Motivated and led team members to work together to achieve targets.
- Maintained a safe and well-organized location to maximize productivity and provide professional impression to all patrons.
- Trained, managed and motivated employees to promote professional skill development.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Oversaw operations at high-volume waxing center
- Conducted staff weekly and bi-weekly evaluations.
- Recruited and hired individuals demonstrating passion, dedication and added value to team.
Business Manager
Massage Envy Spa
Hollywood, FL
05.2018 - 10.2021
- Work closely with franchisee managing overall daily operations and needs of the business.
- Drive sales and maintain KPI's based on corporate requirements in high volume location.
- Hire, develop and train employees in all areas of practice- Massage therapists, Estheticians and Sales Associates.
- Maintain all employee files with state and federal required documents.
- Ensure all employees are in compliance with corporate required training, certificates and licenses.
- Plan and attend marketing events with franchisee.
- Build close relationships with vendors to increase product knowledge and sales
- Process, audit and submit payroll for 18+ employees.
- Handle all guest experience issues.
Assistant Manager/ Front Desk Lead
Massage Envy
Fort Lauderdale, FL
04.2016 - 05.2018
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Sold memberships and retail.
- Assist with training new hires.
- Work closely with franchisee and location manager to ensure each associate is following corporate standard protocol and procedures.
- Attend corporate team developing workshops and meetings.
Education
Some College (No Degree) - Practical Nursing
Keiser Career College
Miami Lakes, FLSome College (No Degree) - American and English Literature
Broward College
Pembroke Pines, FLSkills
- Assignment Delegation
- Operations Oversight
- Performance Assessment
- Team Leadership
- Supplier Monitoring
- Focus and Follow-Through
- Sales Tracking
- Staff Scheduling
- Human Resources Oversight
- Records Organization and Management
- Employee Motivation
- Policy Development and Enforcement
- Decision Making
- Sales Promotion
- Hiring and Onboarding
- Customer Service Management
- Cost Reduction
- Quality Assurance
- Goal Setting
- Recruitment and Hiring
- Training Management
- Sales Expertise
Member of Donate Life Florida
- Mentor to families that are or have loved ones waiting for an organ transplant.
- Attend organization events celebrating the lives of people who have donated to save lives.
Timeline
Assistant Center Manager
European Wax Center
10.2021 - Current
Business Manager
Massage Envy Spa
05.2018 - 10.2021
Assistant Manager/ Front Desk Lead
Massage Envy
04.2016 - 05.2018
Some College (No Degree) - Practical Nursing
Keiser Career College
Some College (No Degree) - American and English Literature
Broward College
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