Nadine Ramnought Coulson
Winter Garden,FL
Summary
Experienced with customer support and conflict resolution. Utilizes effective communication to address and resolve customer concerns. Knowledge of customer relationship management techniques to enhance customer satisfaction.
Customer service professional with extensive experience in resolving complex customer issues and improving client satisfaction. Known for collaborative approach and focus on achieving results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
9
9
years of professional experience
Work History
Guest Experience Expert
Marriot Hotel
12.2025 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined check-in and check-out processes to improve operational efficiency.
- Collaborated with team members to create memorable experiences for guests.
Customer Solutions Agent
Charter Communications, Spectrum
10.2024 - 12.2025
- Resolved customer inquiries and issues via phone, ensuring satisfaction with services.
- Assisted customers in navigating account management tools, enhancing user experience and efficiency.
- Collaborated with team members to develop solutions for common technical problems.
- Documented customer interactions accurately in CRM systems for future reference and analysis.
- Educated customers on product features and billing options, promoting informed decision-making.
- Adapted quickly to system updates and changes, maintaining service quality during transitions.
- Delivered exceptional support by maintaining up-to-date knowledge about company products, services, and policies.
- Managed high call volume while maintaining professionalism and composure under pressure.
- Enhanced customer retention through consistent follow-up and timely resolution of issues.
- Escalated customer issues to management for appropriate action to be taken.
Branch Manager
Amscot Financial
10.2017 - 10.2024
- Increased repeat business with exceptional customer service skills,
- Increased repeat business with exceptional customer service skills, extensive product knowledge, and genuine passion for horticulture.
- Implemented strategies to improve client retention and satisfaction across all service areas.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity and morale.
- Trained new team members on company policies and customer service protocols.
- Contributed to a positive work environment with exceptional customer service skills when interacting with clients and vendors.
- Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
- Developed staff training programs to enhance customer service and operational efficiency.
- Led branch operations, ensuring compliance with financial regulations and company policies.
Education
High School Diploma -
Titchfield High School
Portland Jamaica07-2021
Skills
- Reporting and documentation
Timeline
Guest Experience Expert
Marriot Hotel
12.2025 - Current
Customer Solutions Agent
Charter Communications, Spectrum
10.2024 - 12.2025
Branch Manager
Amscot Financial
10.2017 - 10.2024
High School Diploma -
Titchfield High School