Nadine Rodriguez

While employed at United Healthcare I have worked in multiple roles. . The most recent role was as a Field Account Manager. Other roles ranged from Account Manager, Client Service Manager, Small Group Sales & Service, Customer Service Representative & Claims Examiner.

Roles and Responsibilities:

• Collaborate with cross-functional teams to ensure seamless delivery of healthcare solutions.
• Manage client onboarding processes, ensuring compliance with company policies and regulatory standards.
• Establish strong partnerships with key stakeholders, enhancing service delivery and customer satisfaction levels.
• Deliver impactful product presentations, engaging clients and members in value added benefits
• Expand market share with strategic sales initiatives, targeting new business opportunities.
• Conduct regular business reviews, evaluating performance metrics and setting goals for continuous improvement.
• Develop strong rapport with customers through active listening skills and genuine interest in their success.
• Managea diverse portfolio of accounts, ensuring optimal service quality and customer retention.
• Enhance customer experience by delivering timely updates on order status, product availability, or potential delays.
• Coordinate resources across departments to provide comprehensive solutions for complex client challenges.
• Maintain detailed records of all client interactions, tracking progress towards key objectives.
• Analyze client needs, recommending appropriate products and services to maximize value.
• Monitor service after sale and implemented quick and effective problem resolutions.