Nadine Wood
Lumberton,TX
Summary
Professional billing professional with strong expertise in financial operations and invoice management. Adept at ensuring timely and accurate billing processes, utilizing skills in account reconciliation, data entry, and customer service to drive efficiency. Known for collaborative team spirit and adaptability in dynamic environments. Highly reliable and results-focused, consistently meeting organizational goals and enhancing overall workflow.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Biling Coordinator
GFL Environmental
02.2024 - Current
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Researched and resolved billing discrepancies to enable accurate billing.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Utilized various software programs to process customer payments.
- Streamlined workflow for faster invoice processing, improving overall efficiency in the department.
- Used data entry skills to accurately document and input statements.
Manager on Duty
Christus Health and Wellness Center
11.2019 - Current
- Opening and closing at a gym
- Ensuring staff abides by rules and are trained properly
- During regular checks of all equipment working properly and cleanliness
- Being prepared to help with any medical issues that may arise with members working out
- Closing out registers at the end of the night and ensuring accuracy of billing
Dispatcher
Tolunay Wong Engineers
03.2018 - 11.2019
- Scheduling all customers for testing needed by our engineers and techs
- Taking all phone calls in a busy work environment
- Credentialing for all employees to have access into all plants and job sites
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
CNA/ Supervisor
Professional Home Health Care and Hospice
01.2008 - 03.2018
- Calling patients, families, and nursing facilities to be sure everyone is pleased with our care provided and with our company and to provide problem resolution
- Prepared payroll for all CNA's which included auditing mileage, supply orders, hours, and patients visits
- Scheduling CNA visits with our patients
- Conducted monthly in-service meeting and quizzes for state qualifications
- Organizing and handling all paperwork confidential paperwork from our patients, myself, and the CNAs
- Scanning, printing, copying, saving, and filing to keep records of everything
- Conducted interviews for CNAs for new hire to have the most qualified employees for our company
- Checking credentials and keeping all licenses and certifications up to date for all employees
CNA
Oakwood Manor Nursing Facility
02.2006 - 01.2008
- Giving patients and their family care and compassion while comforting and providing all needs
- Charting patients' vitals and daily care
- Data Entry
- Responsible of full care of many patients with a variety of different needs
- Following HIPPA laws
- Cleanliness and safety in a fast paced environment
Student Assistant, Clerical
Lamar Institute of Technology, Computer Technology Department
09.2004 - 01.2006
- Answered calls for customer service
- Directing technical issues to the right technicians
- Taking inventory for all computers and supplies
Education
CNA certification -
Oakwood Manor Nursing Facility
Vidor, Texas01.2008
Accounting -
Lamar Institute of Technology
Beaumont, Texas01.2006
Skills
- Payroll
- Scheduling
- Credentialing specialist
- Medical Terminology
- Account recordkeeping
- Inventory control
- Team building and leadership
- Microsoft Office Products literacy
- Superior customer service
- Problem resolution
- Workflow optimization
- Data Entry
- Administer payroll
- Billing
Certification
- Certified Nurses Aid
- CPR/AED Certified
- First Aid Certified
- Driving License
Awards
Eagle of the Month, 01/01/23, Christus Health and Wellness Center, Award rewarded to employees who are rated highly and commended by customers and upper management for excellence in customer service
Timeline
Biling Coordinator
GFL Environmental
02.2024 - Current
Manager on Duty
Christus Health and Wellness Center
11.2019 - Current
Dispatcher
Tolunay Wong Engineers
03.2018 - 11.2019
CNA/ Supervisor
Professional Home Health Care and Hospice
01.2008 - 03.2018
CNA
Oakwood Manor Nursing Facility
02.2006 - 01.2008
Student Assistant, Clerical
Lamar Institute of Technology, Computer Technology Department
09.2004 - 01.2006
Accounting -
Lamar Institute of Technology
- Certified Nurses Aid
- CPR/AED Certified
- First Aid Certified
- Driving License
CNA certification -
Oakwood Manor Nursing Facility
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