Nadine Zepeda
Litchfield Park,AZ
Summary
Experienced professional seeking a full-time role that offers professional challenges and allows for the utilization of interpersonal skills, effective time management, and problem-solving expertise. Proactive and goal-oriented with a strong ability to efficiently manage time and effectively solve problems. Recognized for reliability and adaptability, with a quick capacity to learn and apply new skills. Committed to driving team success and contributing to organizational growth by leveraging these qualities.
Overview
11
11
years of professional experience
Work History
Triple Crown Title Coordinator
Rocket Mortgage
Phoenix, AZ
11.2020 - 03.2025
- Responsibilities included acting as a liaison to guarantee a clean title for the property being purchased
- Responsible for assigning new purchase orders to closing agents, attorneys and escrow offices
- Managing the title search process during a purchase transaction, ensuring the property's legal ownership is clear by coordinating with title companies, loan officers and underwriters, reviewing title reports for potential issues, and resolving any discrepancies to facilitate a smooth closing on the loan
- Ordering and reviewing title searches from title companies to identify any liens, encumbrances, or other ownership claims on the property
- Identifying and addressing any title issues discovered during the search, such as boundary disputes, missing documents, or conflicting ownership claims
- Maintaining regular communication with all required parties, to keep everyone informed about the title status and any necessary actions
- Staying updated on assigned local and state title regulations and ensuring compliance with industry standards
COE Support Specialist
UBER
Phoenix, AZ
07.2018 - 05.2020
- Resolve complex partner onboarding problems for our North American support network quickly and efficiently, with the highest quality and accuracy
- Be able to learn and master multiple systems and adapt to daily updates and changes
- Communicate quickly and effectively to various levels at Uber internally and externally as needed
- Serve as a subject matter expert on processes and help the internal Uber support network as well as users with complex problem solving
Front Office Coordinator
Valley Vein And Vascular Surgeons
Glendale, AZ
06.2017 - 06.2018
- Daily opening of office, verifying eligibility for AHCCCS patients, submitting supporting documentation to insurance companies to obtain approval for home health services, managing petty cash, checking in and out of patients, collecting co-pays and deductible payments, scheduling, coordinating transportation for patients
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations
Front Office Coordinator
AZ Sports Medicine
Scottsdale, AZ
01.2016 - 10.2016
- Responsibilities included assisting and working closely with physicians and practice manager in launch, development and marketing of new practice
- Design and implementation of scheduling guidelines
- Communicating with insurance companies to obtain proper authorizations for surgical procedures and durable medical equipment
- Scheduling of appointments and procedures for 2 physicians, checking patients in and out, handling inbound calls, processing incoming faxes and referrals, verifying benefits, collecting surgery deposits and past due balances and assisting in training of new employees
- Additional responsibilities included working quickly and efficiently on daily processes while continuously looking for improvements
- Performed administrative support tasks, including developing and maintaining training material for all administrative support staff, completing all duties within required timeframes
Front Office Specialist
AZ Arizona Sports Medicine Center
Scottsdale, AZ
04.2014 - 12.2015
- Responsibilities included scheduling appointments for 6 physicians, checking patients in and out, handling inbound calls, processing incoming faxes and referrals, collecting past due balances and assisting in training of new employees
- Additional responsibilities included working closely with physicians and assists in monitoring and maintaining physicians schedules
Education
Certificate of Completion - Microsoft Office Training
Computer Skills Institute
Phoenix, AZ01.2010
Diploma/Certificate - Medical Assistant/Medical Administration
United Education Institute
Ontario, CA01.2002
GED -
Mojave High School
Hesperia, CA01.1999
Skills
- Attention to detail
- Detail-oriented
- Adaptive team player
- Strong communication and documentation skills
- Experience in scheduling and coordinating complex situations
- Regulatory compliance understanding
- Secure data practices
- Account management
- Excellent reporting abilities
- Managing multiple files simultaneously and meeting deadlines for each transaction
- Analyzing title issues and finding efficient solutions to resolve any complexities
Timeline
Triple Crown Title Coordinator
Rocket Mortgage
11.2020 - 03.2025
COE Support Specialist
UBER
07.2018 - 05.2020
Front Office Coordinator
Valley Vein And Vascular Surgeons
06.2017 - 06.2018
Front Office Coordinator
AZ Sports Medicine
01.2016 - 10.2016
Front Office Specialist
AZ Arizona Sports Medicine Center
04.2014 - 12.2015
Certificate of Completion - Microsoft Office Training
Computer Skills Institute
Diploma/Certificate - Medical Assistant/Medical Administration
United Education Institute
GED -
Mojave High School