NADIRA SULTANA
The Bronx,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Arista Networks
BRONX, NY
07.2024 - Current
- Assisted customers with inquiries, complaints and comments regarding products or services.
- Handled escalated calls from customers who had unresolved issues or concerns.
Customer Service Representative
ARONG
MOHAMMADPUR, DHAKA
02.2021 - 10.2023
Education
Associate of Arts - ARTS
MOHAMMADPUR CENTRAL COLLAGE
MOHAMMADPUR03-2022
Skills
- Paperwork Processing
- Call Management
- Complaint resolution
- Product Knowledge
Timeline
Customer Service Representative
Arista Networks
07.2024 - Current
Customer Service Representative
ARONG
02.2021 - 10.2023
Associate of Arts - ARTS
MOHAMMADPUR CENTRAL COLLAGE
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