Nadirah Jenkins
New Castle,DE
Summary
Achieved high levels of patient satisfaction through attentive care and support. Delivered exceptional service by leveraging extensive healthcare and customer service experience. Enhanced operational efficiency by adapting quickly to dynamic environments. Demonstrated strong attention to detail and critical thinking in all tasks. Contributed to positive patient outcomes through dedicated teamwork and effective communication.
Overview
7
7
years of professional experience
Work History
Anticoagulation Center
Christiana Care
Newark, DE
07.2017 - 04.2024
- As a Medical Assistant / Medical Receptionist I understand the importance of providing such a service to meet the needs of patients taking Coumadin. Coumadin care center is under the supervision of the physicians within Christiana Care Cardiology Consultants we have a large staff of experience nurse, medical assistant.
- Duties
- Using fingerstick method I can obtain a Protime blood results within two minutes.
- Written results with Instruction on Dosing
- Scheduled Next Appointment
- Provide patient with counseling and education and materials to help the patient control achieve and maintain appropriate Coumadin
- Taking Phone calls, sending messages to the pool, verified insurance for referrals
Crozer Internal Medicine & Geriatrics International Travel Medicine Center
Crozer Keystone Health System
- Certified Medical Assistant assists and works directly with Dr. Vera G. Howland MD, other health professionals in the outpatient clinics, I will assist patient preparation during the clinic visit while ensuring clinic hours run smoothly without delays or issues. Enter data into the EMR the required patient vits an perform additional duties as assigned. Administrative duties scheduling, maintain medical records, billing a coding information for insurance purpose collecting co-pay. Maintain patient exams rooms, restock rooms and other supplies as needed transports cultures to the lab a specimen to pathology.
- Duties
- Travel Patient injection/recording ex (oral typhoid, Hep A
- Quality Control
- Prescriptions Rx Refills
- Flu Shot injection, Prolia, B12, PPD Placement, Hep B, Menactra
- Reports, Link Logic, Prior Author
- Find Hospital Discharge Report
- Answer phone calls/ Returning phone calls
Penn Medicine Neurology Department
University of Pennsylvania
- Certified Medical Assistant, Assist the medical doctors, as well as CRNP an PA team in ensuring optimal patient care and smooth daily functioning of office. Consistently praised for efferent handling of administration Duties, but not limited to the following recording and monitoring vitals.
- Duties
- Perform physical assessment routine lumbar test collection
- Support Front Desk
- Assist with procedures
- Sings and record information into patient medical record chart
- Educate patient/ Families about surgical, diagnostic procedures and medication
Internal Medicine
Thomas Jefferson Hospital
- I am expected to work collaboratively with other hospitals staff and technicians as required and perform additional duties as assigned. Maintain patient exams rooms, clean rooms after each patient, removing any instruments or material, Patient are including but not limited to escorting patients from waiting area to exams rooms obtaining patient vitals document appropriate patient information and imaging. Being a team player, strong communication skills an being upstanding of the patient quality care is important to the patient, family, staff, physician and the hospital.
- Prepared patients for examination a minor surgical procedure
- Maintain a change catheter for patients having to instruction cauterization procedures
- Answer mult-line phone scheduling an appointment, canceling appointment
- Ensure the cleanliness, Sanitation and maintenance facility, Exams rooms and equipment
Certified Home Health Aide
Carp Evita Home Care
- Duties
- Monitor patient condition by observing physical and mental condition
- Support patient by. providing housekeeping and laundry service
- Shopping for food another house hold requirements; preparing and serving meals a snack.
- Ensure patient comfort and safety at all times
- Provide good hygiene and skin care for patients
- Assist patients with feeding, showing and personal hygiene
- Prepare patient rooms, made beds, keep the patients belonging neat and organized
Certified Home Health Aide
RightNow Home Care
- Compassionate skilled home health aide devoted to proving superior in home to persons with disabilities and health limitations.
- Duties
- Assisting with personal care bathing and grooming, Dressing, Toileting and exercise
- Dependability, Trustworthiness, Attentiveness, Compassion, Patience
- Transport patients via wheelchair to and from rehabilitator and daily activates
- Assisting patient with daily personal medical, and house hold tasks
- Creating a safe environment to prevent falls and accidents
- Maintaining an orderly, calm environment for optimal patient care
- Communicating with patient and families to ensure that proper medication and care guidelines one being followed.
Ramp Agent
Piedmont Airlines
Philadelphia, PA
06.2024 - 08.2024
- Oversaw daily operations in a high-volume work environment to optimize efficiency. Coordinated with team members to align project objectives with organizational goals. Fostered a collaborative atmosphere to enhance team performance and productivity.
- Organized and led fast-paced outdoor activities aimed at promoting physical fitness and teamwork.
- Oversaw baggage handling to support seamless travel experiences.
- Facilitated efficient cargo loading and unloading to optimize logistics processes.
- Performed comprehensive servicing of aircraft to maintain operational readiness and compliance with regulatory requirements.
- Directed aircraft operations to ensure timely arrivals and departures. Oversaw parking procedures to maintain safety and efficiency.
- Oversaw cabin maintenance operations to maintain high standards of aircraft safety and performance. Coordinated de-icing activities to optimize aircraft functionality in adverse weather conditions.
Patient Care Technician
Christiana Care
Delaware City, DE
06.2017 - 08.2024
- Ensured patient dignity and comfort while performing essential care tasks, including bedpan changes, diapering, emptying drainage bags, and bathing.
- Assisted teams in completing projects on schedule and within budget. Supported project coordination efforts to enhance team collaboration. Contributed to problem-solving initiatives to improve workflow efficiency.
- Executed specimen preparation for analysis and prioritized testing processes chronologically.
- Administered primary resident care and facilitated daily living activities.
- Collaborated with team members to implement effective body mechanics and ensure patient safety.
- Facilitated patient transport to examination rooms and ensured readiness for physician evaluations.
- Documented patients' medical histories, vital statistics, and test results in electronic medical records.
- Responded to patient calls promptly and provided assistance as needed. Maintained cleanliness and sanitation of patient areas. Changed bed sheets and restocked rooms with essential supplies.
- Duties
Certified Medical Assistant
Nemour’s
Delaware City, DE
09.2021 - 05.2024
- Assisted pediatric teams with clinical tasks and administrative duties. Supported patient care by preparing for medical tests and maintaining accurate documentation. Demonstrated compassion and empathy in interactions with children and families.
- Assisted in daily operations by performing routine tasks and supporting team members. Helped maintain organization of project documentation and schedules. Contributed to team meetings by sharing updates and ideas.
- Measured and recorded patient height with precision.
- Oversaw weight management programs to enhance client health outcomes.
- Monitored and analyzed pulse metrics to assess health indicators.
- Cultivated and enhanced organizational culture through strategic initiatives.
- Executed thorough sanitation of rooms and beds using disinfectant wipes.
- Assisted in patient consultations to discuss surgical options. Supported surgical teams during procedures to ensure smooth operations. Maintained accurate patient records and documentation.
- Oversaw weight management programs to enhance client health outcomes.
- Monitored height and pulse measurements to ensure patient health and safety.
- Monitored blood pressure levels to assist healthcare teams in providing timely interventions. Supported patients in understanding their blood pressure readings and managing their health effectively. Collaborated with medical staff to ensure accurate blood pressure assessments and follow-up care.
- Assisted in maintaining cleanliness of rooms and beds. Supported team in ensuring guest satisfaction through thorough cleaning practices.
- Administered flu and COVID vaccinations to patients. Supported healthcare teams in maintaining accurate records of immunizations. Assisted in scheduling vaccination appointments for community outreach events.
- Assisted in patient assessments and evaluations for urological conditions. Supported medical staff in performing diagnostic tests and procedures. Helped maintain accurate patient records and documentation.
- Executed urine processing procedures to ensure accurate analysis and reporting.
- Assisted in gathering height and weight measurements for individuals. Helped maintain accurate records of physical data. Supported team efforts in data collection and analysis.
- Executed thorough cleaning and sanitization of rooms and beds to ensure a hygienic environment.
- Oversaw monitoring of patient vitals to ensure optimal health outcomes.
- Weight
- Wiping down rooms and beds
- Wiping down rooms and beds
Education
High School Diploma - SDS Steel Detailing
Howard High School
Wilmington, DESkills
- Coordinated customer service interactions, focusing on efficient inquiry management and swift resolution of issues to maintain positive client relationships
- Achieved optimal patient outcomes through diligent monitoring of vital signs Enhanced patient safety by proactively identifying changes in health status Improved care protocols by effectively observing and engaging with patients
- Achieved significant improvements in patient safety through proactive risk assessments Fostered collaboration among healthcare professionals, leading to enhanced care delivery Elevated patient satisfaction by implementing prioritized safety measures in care practices
- Achieved increased patient satisfaction through effective management of appointment scheduling and precise record-keeping Enhanced operational efficiency by executing streamlined administrative processes Promoted a positive healthcare environment by facilitating improved communication between patients and providers
- Analyzed and enhanced privacy protocols through consistent assessments and updates, focusing on the secure management of sensitive diagnostic testing information
- Conducted evaluations and enforced HIPAA standards to optimize patient data management systems
- Achieved project completion ahead of deadlines through adept management of team dynamics Enhanced operational efficiency by strategically allocating resources Drove successful project outcomes by implementing best practices in team collaboration
- Achieved significant improvements in team efficiency through the implementation of Microsoft Office tools for project documentation and reporting Enhanced communication effectiveness by leveraging Outlook for scheduling and correspondence Drove productivity outcomes by maximizing user engagement with software features
- Conducted thorough interviews with patients to maintain detailed and precise health documentation
- Evaluated payer data and verified insurance coverage to assign correct payment classifications efficiently
- Performed in-depth evaluations and optimized PowerPoint slides, enhancing clarity and visual design for improved audience engagement
- Streamlined submission processes to facilitate timely completion of all deadlines
- Promoted a supportive culture that strengthened connections and improved overall team cohesion
- Achieved timely project completions by optimizing team collaboration efforts Improved team performance through proactive conflict resolution strategies Created a collaborative environment that resulted in reduced project delivery timelines
- Achieved high levels of customer satisfaction through skilled problem resolution Elevated service delivery by refining communication strategies Strengthened customer relationships, resulting in improved retention outcomes
- Identified and addressed multifaceted problems, delivering actionable strategies to improve project results
Rose Award’s
(Nominate)- The rose award recognizes that health care requires entire team to serve patients with love and excellence.
Timeline
Ramp Agent
Piedmont Airlines
06.2024 - 08.2024
Certified Medical Assistant
Nemour’s
09.2021 - 05.2024
Anticoagulation Center
Christiana Care
07.2017 - 04.2024
Patient Care Technician
Christiana Care
06.2017 - 08.2024
Crozer Internal Medicine & Geriatrics International Travel Medicine Center
Crozer Keystone Health System
Penn Medicine Neurology Department
University of Pennsylvania
Internal Medicine
Thomas Jefferson Hospital
Certified Home Health Aide
Carp Evita Home Care
Certified Home Health Aide
RightNow Home Care
High School Diploma - SDS Steel Detailing
Howard High School