Nadiyah Hopkins
Columbus,OH
Summary
Dedicated professional with experience as a Dietary Aide at The Guest House Care Center, excelling in food safety and sanitation practices. Proven ability to manage high-stress situations as a Customer Service Representative, fostering strong relationships and enhancing customer loyalty through effective problem-solving and exceptional service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dietary Aide
The Guest House Care Center
01.2024 - 12.2024
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Organized kitchen workflows, enabling team to prepare meals more efficiently.
Customer Service Representative
Adecco Temp Agency
02.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Finance
Western Governors University
Salt Lake City, UT10-2025
Skills
- Time management
- Problem-solving
- Cleaning and sanitizing
- Customer service
- Food handling safety
- Relationship building
- Food safety
- Sanitation practices
Certification
cpr certification
Timeline
Dietary Aide
The Guest House Care Center
01.2024 - 12.2024
Customer Service Representative
Adecco Temp Agency
02.2023 - 11.2023
Bachelor of Science - Finance
Western Governors University
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