Nadja Gordon-Watkins
Brandon
Summary
Allowing me to join your team will give me the opportunity to enhance and further my skill set while also contributing to organizational and team growth . I am quite the Versatile individual but none the less professional with a robust background in education and customer service, notably shown at Discovery Point Child Development Center.Proven to have excelled in classroom management and customer relations, enhancing learning experiences and operational efficiency. Also, demonstrating expertise in staff training and packaging, achieving significant improvements in team performance and service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Discovery Point Child Development Center
01.2024 - 02.2025
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Warehouse Associate
Amazon
10.2023 - 01.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Assistant Manager
Jimmy Johns Gourmet Subs
12.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Signified Health
03.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Razoos Cajun Cafe
01.2022 - 05.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Family Dollar
08.2021 - 12.2021
- Managed cash operations, ensuring accuracy and compliance with financial protocols.
- Managed daily operations, ensuring efficient workflow and adherence to company standards.
- Managed stocking and inventory processes to ensure optimal product availability and organization.
Education
Riverview High School
Riverview, FL05.2021
Skills
- Classroom management
- Child development
- Training in food handling preparation
- Customer service
- Staff training and development
- Packaging and labeling
- Shipping and receiving
Accomplishments
- Worked one-on-one with neurodiversity student with autism.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Advanced myself to a managerial position at two places of employment in brief time
Certification
- First Aid Certification - American Red Cross or St John Ambulance.
Timeline
Preschool Teacher
Discovery Point Child Development Center
01.2024 - 02.2025
Warehouse Associate
Amazon
10.2023 - 01.2024
Customer Service Representative
Signified Health
03.2022 - 05.2022
Server
Razoos Cajun Cafe
01.2022 - 05.2022
Assistant Manager
Jimmy Johns Gourmet Subs
12.2021 - 10.2023
Assistant Manager
Family Dollar
08.2021 - 12.2021
- First Aid Certification - American Red Cross or St John Ambulance.
Riverview High School
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