Nadya Urso
29 Edgewood Rd,KY
Summary
Dedicated and outgoing customer service professional. Detail oriented and critical thinker. Strong team player and proven track record of adapting to high stress fast-paced environments. Enjoy attaining new knowledge and experience. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Consistently focused on achieving results through efficient and empathetic service.
Overview
9
9
years of professional experience
Work History
Store Associate
ALDI
West Chester, OH
- Operated cash registers, processed transactions accurately, and managed cash drawer.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Provided exceptional customer service during pick-up appointments, swiftly locating and loading requested items with a pallet jack.
Server
Buffalo Wild Wings
Fort Wright, KY
07.2025 - Current
- -Efficiently handling customer demands during high volumes
- -Providing customers with a personable experience while detail oriented and problem solving issues
- -Demonstrated ability to learn new processes and systems quickly as they come up
- -Thinking ahead on what other team members need assistance with
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Tech 2
Comcast Business
Hamilton, OH
10.2019 - 12.2023
- Inbound and outbound calls to troubleshoot enterprise business customers Internet
- Chosen to assist with side projects such as customer escalation emails on average 30 a day
- Operated diagnostic tools to troubleshoot and resolve technical issues for clients.
- Provided timely support to customers, ensuring high satisfaction levels.
- Documented service calls and maintenance activities in tracking systems.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer service agent
RDI Corporation
Cincinnati, OH
01.2017 - 09.2019
- Duties: Managed 30+ inbound/outbound customer interactions on a daily basis
- Troubleshooting issues and handled account information
- Assisted & trained other associates on the floor
- Selling health devices and meeting monthly goals
- Managed a high volume of inbound calls, maintaining professionalism and efficiency under pressure.
- Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High school diploma -
Mt. Notre Dame High School
Reading, OH5 2017
Skills
- POS
- Microsoft Office
- Restaurant experience
- Warehouse experience (1 year)
- Serving
- Sales
- Cash handling accuracy
- Meticulous attention to detail
- Team collaboration
- Organizational skills development
- Guest engagement
- Problem-solving
- Flexible and adaptable
- Critical thinking
- Attentive customer service
- Call center customer service
- Friendly, positive attitude
Accomplishments
- Awards given for achieving high customer service
Timeline
Server
Buffalo Wild Wings
07.2025 - Current
Tech 2
Comcast Business
10.2019 - 12.2023
Customer service agent
RDI Corporation
01.2017 - 09.2019
Store Associate
ALDI
High school diploma -
Mt. Notre Dame High School