Naehuokala Moskowitz
Summary
Hospitality professional with over 10+ years experience in guest engagement, event planning, and operational leadership within luxury hospitality environments. Proficient and extensive experience with customer relations and service, as well as being able to adapt to and exceed all expectations. Proven ability to progress in the workplace and seeking new opportunities to acquire further skills and learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager, Restaurants & Bar
The Moana Surfrider, A Westin Resort & Spa
Honolulu, HI
04.2023 - Current
- Directed daily restaurant operations, ensuring exceptional service quality and adherence to hotel standards.
- Managed hiring, training, and supervision of 55+ associates to maintain operational efficiency and enforce disciplinary measures.
- Achieved efficient administration by optimizing schedules, streamlining payroll processes, and managing budget resources effectively.
- Led the planning and execution of over 30 events through the event lifecycle which scaled from private parties to large scale organization events.
- Enhanced guest experience by collaborating with team and outside partners to implement strategies to bolster guest loyalty.
- Achieved a 4.9 out of 5 rating across consumer based ranking platforms.
- Facilitated communication between culinary team and patrons to create personalized event menus, focusing on customer satisfaction and adherence to dietary requirements.
- Complied and monitored all safety and health regulations within the restaurant.
Assistant Restaurants Manager
St. Regis Aspen
Aspen, CO
01.2022 - 03.2023
- Implemented and marketed multiple new events which drove a 79% increase in revenue.
- Managed 4 significant customer-facing outlets including pool, in room dining, bar/lounge and restaurants.
- Spearheaded recruitment, hiring, and training initiatives for over 50 personnel.
- Analyzed and developed 10 standard operating procedures, resulting in streamlined workflows for daily hotel activities.
- Created and synchronized complex training programs to rapidly integrate new staff members.
- Designated as the "property champion", or establishment subject matter expert for multiple service-oriented systems including Micros, OpenTable and IRIS.
Food and Beverage Manager
Ho'okipa Partners
Honolulu, HI
06.2021 - 01.2022
- Supervised 50+ staff members including front and back of house staff.
- Ensured safety of employees and guests while adapting to new COVID-19 procedures.
- Planed and implemented large events up to 1,400 guests.
- Multi-tasked and supervised 9 diverse restaurants and bars within food hall.
- Oversaw daily food and beverage operations to ensure quality service and guest satisfaction.
Pool Server
The Moana Surfrider, A Westin Resort & Spa
Honolulu, HI
05.2021 - 12.2021
- Took orders, expedited food and drinks, and processed payments.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Able to maintain great service while maintaining a clean and efficient work environment in a fast-paced setting.
- Complied with all liquor laws for pool and beach service.
Entertainer, Keiki Hula Supervisor
Self-Employed
Honolulu, HI
02.2014 - 12.2021
- Danced Hula and Tahitian at high-traffic venues such as the Daniel K. Inouye International Airport.
- Managed event logistics, coordinating schedules and technical requirements for shows.
- Developed engaging performances tailored to diverse audiences and venues such as Japan and Tahiti.
Guest Experience Supervisor, Cocktail Waitress
Chart House Waikiki
Honolulu, HI
03.2015 - 10.2021
- Interviewed, hired, and discharged hostesses – additionally responsible for creating schedules.
- Supervised and coordinated activities in the Dining Room, all whilst providing impeccable service.
- Served guests while ensuring high rates of customer satisfaction.
- Delivered food and drinks while attending to customer requests throughout restaurant.
Education
Bachelor of Science - Travel Industry Management, Hospitality
University of Hawaii At Manoa
Honolulu, HIAssociate of Arts - Liberal Arts And Sciences
Kapiolani Community College/University of HI Community Colleges
Honolulu, HISkills
- Customer Service- Over 10 years within the service industry Well diversed in food and beverage, entertainment, and event planning
- Quick Learner- Rapidly learned multiple point of sale and reservation systems in the restaurant industry; proven ability to adapt to evolving regulations and market trends
- Computer Skills- Microsoft Word, Excel, PowerPoint, Micros, Mobile Dining, OpenTable, Guest Voice, Sertifi, Canva
- Operations and Procedural Knowledge- Wide range of knowledge in BSA, Forbes, Brand loyalty and industry best practices
Certification
ServSafe- Educational program on proper food handling and safety practices to prevent foodborne illnesses.
Food Handler Certification- Understanding of food microbiology, major foodborne illnesses, and implementing specific procedures to ensure safe food preparation.
Training for Intervention Procedures (TIPS)- Alcohol safety and responsibilities.
Certification in Hotel Industry Analytics (CHIA)- A globally recognized credential that validates the knowledge in hotel industry analytics including foundational metrics, definitions, formulas, and methodologies.
Timeline
Manager, Restaurants & Bar
The Moana Surfrider, A Westin Resort & Spa
04.2023 - Current
Assistant Restaurants Manager
St. Regis Aspen
01.2022 - 03.2023
Food and Beverage Manager
Ho'okipa Partners
06.2021 - 01.2022
Pool Server
The Moana Surfrider, A Westin Resort & Spa
05.2021 - 12.2021
Guest Experience Supervisor, Cocktail Waitress
Chart House Waikiki
03.2015 - 10.2021
Entertainer, Keiki Hula Supervisor
Self-Employed
02.2014 - 12.2021
Associate of Arts - Liberal Arts And Sciences
Kapiolani Community College/University of HI Community Colleges
Bachelor of Science - Travel Industry Management, Hospitality
University of Hawaii At Manoa