Naelyn Castano
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Manager
Jack in The Box
03.2016 - 01.2021
- Generated an increase in food sales by providing staff members with proper training on how to be fast and efficient while prioritizing customer satisfaction
- Performed daily cash management by counting all registers at the end of shifts reducing the possibility of theft while understanding daily profits made
- Decreased supply expenses by tracking inventory quantities on a daily basis which allows management to purchase the precise quantity of supplies needed preventing overstock.
Powered Industrial Truck Driver
Amazon
12.2021 - 07.2022
- Operated a PIT machine to pick items from shelves completing over 300 customer orders a day ensuring customers packages would arrive at their proper time
- Performed daily maintenance checks on machinery ensuring the safety of myself and others creating a safe environment with no liabilities
- Responsible for preventing theft in the workplace by analyzing supplies that have been tampered with and communicating directly with management for the sake of preventing any further losses.
Rural Carrier Associate
United States Postal Service
06.2022 - Current
- Increased the credibility of the post office by delivering mail to the correct residence and business owners while ensuring the confidentiality of their mail was not tampered with
- Resolved issues upon missing packages by utilizing the scanners to track down where the packages were last scanned and redelivering to correct destination keeping the trust between the customer and carrier
- Obtained signatures for certified mail and signature required packages ensuring the proper individual was given their mail/package
- Handling new move-ins ensuring all their mail from their previous address gets forwarded to their new address preventing lost mail/package.
Education
Bachelors of Computer Science -
Southern New Hampshire University
Hooksett, NH 05.2023 - 06.2027
Associates of Criminal Justice -
University of North Texas
Skills
- Customer Service
- Executive team leadership
- Critical thinking
- Excellent communication skills
- Data Analysis and Reporting
- Process improvements
- Dependability
- Ability to increase production
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Sell your cleverness and buy bewilderment.
Rumi
Timeline
Bachelors of Computer Science -
Southern New Hampshire University
05.2023 - 06.2027
Rural Carrier Associate
United States Postal Service
06.2022 - Current
Powered Industrial Truck Driver
Amazon
12.2021 - 07.2022
Assistant Manager
Jack in The Box
03.2016 - 01.2021
Associates of Criminal Justice -
University of North Texas