Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
BusinessAnalyst
Naem Madi

Naem Madi

Evansville,IN

Summary

Professional with strong expertise in system administration, ready to ensure robust IT infrastructure and seamless operations. Skilled in network management, troubleshooting, and security protocols. Focused on team collaboration, adaptability, and achieving results. Reliable and responsive to evolving technical demands.

Overview

14
14
years of professional experience

Work History

Project Manager

Lensing Wholesale
06.2023 - 03.2025
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Acting Teacher

Children's Theatre of Southern Indiana
08.2018 - Current
  • Developed students' acting skills through targeted exercises and constructive feedback, leading to increased confidence on stage.
  • Evaluated student performances effectively, offering valuable insights for improvement while maintaining a supportive atmosphere.
  • Organized and directed theatrical productions, showcasing students' talents and fostering a collaborative environment.
  • Fostered strong relationships with parents through regular communication about their child's progress and achievements in the program.

Data & Programs Assistant

Reckitt Benckiser Inc.
03.2021 - 05.2023
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Managed onboarding and offboarding of employees.

Consumer Specialist

Reckitt Benckiser Inc.
02.2018 - 03.2021
  • Build and retain consumer relationships through exceptional service delivery via phone, mail, email, chat, and various social media platforms
  • Implemented effective customer experience and sales techniques to increase revenue and meet KPI targets consistently.
  • Collaborated with cross-functional teams to identify opportunities for product improvement based on consumer feedback.
  • Multitasked virtually, operated several applications simultaneously and navigated between applications regularly throughout day.

Arts Education Instructor

D'Alto Studio of Performing Arts
08.2011 - 06.2018
  • Implemented differentiated instruction strategies to meet the diverse learning needs of all students.
  • Promoted an inclusive learning environment by celebrating cultural diversity and addressing instances of bias or prejudice among students.
  • Enhanced student comprehension by incorporating engaging visual aids and interactive activities.
  • Developed comprehensive curriculum plans, ensuring alignment with state standards and promoting student achievement.

Education

Bachelor of Science - Psychology

University of Southern Indiana
Evansville, IN

High School Diploma -

F.J. Reitz High School
Evansville
05-2006

Skills

  • Smartsheet expertise
  • Salesforce customization
  • User administration
  • Workflow management
  • Process automation

Accomplishments

  • Received a Quality Excellence Award in 2019 by achieving 100% on all assessments across each channel

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Manager

Lensing Wholesale
06.2023 - 03.2025

Data & Programs Assistant

Reckitt Benckiser Inc.
03.2021 - 05.2023

Acting Teacher

Children's Theatre of Southern Indiana
08.2018 - Current

Consumer Specialist

Reckitt Benckiser Inc.
02.2018 - 03.2021

Arts Education Instructor

D'Alto Studio of Performing Arts
08.2011 - 06.2018

Bachelor of Science - Psychology

University of Southern Indiana

High School Diploma -

F.J. Reitz High School

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Naem Madi