Naethan Vergara-Garcia-Aguayo
Arlington,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Service Coordinator & Sales Apprentice
Discount Tire
06.2022 - Current
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Developed efficient processes and procedures to achieve prompt delivery and completion of service projects.
- Assessed customer needs and developed solutions to meet needs.
- Mentored Crew chiefs and Technicians helping them benefit from of their tasks.
- Established and maintained service schedules for several projects to help plan organize workload.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Team Lead
Six Flags Over Texas
03.2022 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Prepared reports on service performance metrics and key indicators for management review.
- Built strong relationships with customers through positive attitude and attentive response.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Education
High School Diploma -
Martin High School
Arlington, TX05.2023
Skills
- Bilingual - Spanish & English
- Account Management
- Superior Attention to Detail
- Coordination
- Serve Customers
- Contact Management Systems
- Conflict Resolution Techniques
- Estimations and Quotes
- Communications Strategies
Certification
- Certified Automotive Technician, Discount Tire
Additional Information
Very strong on being efficient and having a schedule. I'm trying to start my own clothing brand so I get a feel for taking any measures necessary to meet a goal in sales.
Languages
Spanish
Native or Bilingual
Timeline
Service Coordinator & Sales Apprentice
Discount Tire
06.2022 - Current
Team Lead
Six Flags Over Texas
03.2022 - 06.2022
High School Diploma -
Martin High School
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