Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Nafatiera Oliver

Jacksonville,North Carolina

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Resourceful and forward-thinking with hard-working and dedicated mindset.

Overview

14
14
years of professional experience

Work History

Retail Store Manager/Operations Supervisor

MCCS
01.2019 - Current
  • Responsible for overseeing daily operations, optimizing efficiency, and driving sales in a dynamic retail environment
  • Maximized operational efficiency by enforcing a new inventory tracking system, reducing restocking time by 20% through real-time monitoring and automated reorder processes
  • Led employee development by initiating regular cross-training sessions, resulting in a 25% increase in staff efficiency, improved versatility, and a notable decline in customer complaints
  • Achieved sales targets by developing and executing a customer-centric sales strategy, leveraging personalized promotions and loyalty programs to surpass monthly sales goals consistently.

Department Manager

Burlington
07.2015 - 12.2018
  • Managed departmental operations, ensuring optimal inventory levels, attractive merchandising, and exceptional customer experiences
  • Optimized inventory management by deploying inventory control measures, including a barcode scanning system, resulting in a 15% reduction in stock discrepancies and substantially improved stock turnover
  • Enhanced visual merchandising by spearheading visual merchandising initiatives and collaborating with design teams to create appealing displays, leading to a 10% increase in sales
  • Led team projects and established project management tools, fostering collaboration and achieving a 30% reduction in project completion time through streamlined communication.

Member Service Manager

Sam's Club
05.2012 - 06.2015
  • Oversaw member services, focusing on enhancing member satisfaction, optimizing recruitment, and streamlining front-end operations
  • Elevated member experience by proposing customer service initiatives, including a personalized member feedback system, resulting in a 20% increase in member satisfaction scores
  • Optimized member recruitment by leading successful membership drives, incorporating targeted promotional campaigns, and achieving a 15% increase in club memberships
  • Improved frontline efficiency by revamping cashier training focusing on speed and accuracy, reducing transaction times by 10%, and minimizing customer wait times.

Assistant Manager

Wendy's
03.2010 - 04.2012
  • Managed day-to-day operations, focusing on employee development, customer service excellence, and efficient inventory management
  • Enhanced employee productivity by initiating a cross-training program and conducting regular skills workshops, resulting in a 15% increase in staff versatility and efficiency
  • Improved customer service by conducting weekly service training sessions, emphasizing proactive problem-solving, leading to a 25% decrease in customer complaints and increased positive feedback
  • Streamlined inventory management by introducing an automated inventory tracking system, minimizing waste and reducing monthly inventory losses by 12%.

Education

Associate of Applied Science -

Coastal Carolina Community College
Jacksonville, NC
05.2024

GED -

Coastal Carolina Community College
Jacksonville, NC
08.1997

Skills

  • Goal Setting
  • Profit and Loss Management
  • Retail Employee Training
  • Problem-Solving

Accomplishments

Recipient of 'Brag About It' Certificate for Merchandising Excellence

Recipient of 'Brag About It' Certificate for Customer Service

Certificate of Appreciation - Heartbeat of Burlington Award

Certificate of Excellence

Certificate of Merit

Customer Service/Merchandising Associate of the Year

Perfect Attendance Certificates

Timeline

Retail Store Manager/Operations Supervisor

MCCS
01.2019 - Current

Department Manager

Burlington
07.2015 - 12.2018

Member Service Manager

Sam's Club
05.2012 - 06.2015

Assistant Manager

Wendy's
03.2010 - 04.2012

Associate of Applied Science -

Coastal Carolina Community College

GED -

Coastal Carolina Community College

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Nafatiera Oliver