Summary
Overview
Work History
Education
Skills
Honors and Awards
Timeline
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NAFETOLE ZELEKE

Silver Spring,MD

Summary

Dynamic and detail-oriented professional with a Bachelor's degree in Political Science and over 7 years of experience across diverse roles. Adept in delivering exceptional customer service and driving team success through effective communication, problem-solving, and operational management. Proven expertise in technical areas including Python, HTML, CSS, JavaScript, Next.js, and MySQL. Demonstrated ability to exceed performance metrics, manage complex tasks efficiently, and maintain high standards of professionalism. Fluent in English and Amharic, with a solid background in martial arts showcasing discipline and resilience.

Overview

8
8
years of professional experience

Work History

Uber

Self-Employed
07.2019 - Current
  • Successfully managed and optimized time and workload, achieving a flawless record of 95% on-time deliveries and consistently exceeding customer expectations.
  • Demonstrated exceptional problem-solving skills by efficiently navigating complex routes and locating challenging addresses across Washington, DC.
  • Fostered strong customer relationships, resulting in a 98% satisfaction rating, and positively influencing repeat business.
  • Maintained a high level of professionalism and reliability, enhancing the company’s reputation and reinforcing the brand image.

Investor

NYSE and Nasdaq
04.2017 - Current
  • Developed and implemented a Python script for stock trading analysis, achieving a 70% success rate in identifying optimal trading opportunities.
  • Demonstrated advanced proficiency in technical analysis, trend forecasting, and data interpretation, consistently exceeding market expectations.
  • Exhibited exceptional discipline and precision in executing trades, ensuring strategic timing for maximum profitability.
  • Proven ability to learn quickly and adapt to new situations.

Front Desk Associate

West Virginia University
09.2018 - 04.2019
  • Expertly managed and maintained accurate records for library collections, ensuring meticulous tracking of books, periodicals, and multimedia materials.
  • Streamlined inventory processing for new acquisitions, enhancing the library’s collection and service offerings.
  • Provided exceptional support in facility management, security, and daily operations, contributing to a well-organized and secure environment.
  • Proactively facilitated front desk interactions, maintaining high standards of customer service and ensuring an orderly space for visitors.

Sales Associate

Pandora Jewelry
08.2016 - 01.2019
  • Analyzed and processed product returns, offering personalized assistance to customers in finding suitable alternatives.
  • Led the training and development of new sales team members, enhancing product knowledge and selling techniques.
  • Consistently exceeded personal sales targets, contributing to the store’s overall success and achieving high customer satisfaction
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Bachelor of Arts - Political Science

West Virginia University
Morgantown, WV
05.2019

Skills

  • Amharic: Fluent, enabling effective communication with diverse clientele
  • Advanced Problem-Solving: Skillfully navigated complex customer scenarios, effectively addressing diverse needs
  • Time and Workload Management: Expertly balanced multiple priorities, ensuring punctuality and efficiency
  • Effective Oral and Written Communication: Articulated complex ideas clearly and persuasively
  • Interpersonal Skills: Fostered strong relationships through active listening and empathetic interactions
  • Python: Developed innovative trading scripts and data analysis tools to enhance operational efficiency
  • MySQL: Proficient in database management, optimizing data retrieval and manipulation
  • Inventory Management: Streamlined inventory processes, enhancing operational efficiency and service quality
  • Collaborative Achievement: Partnered with teams to exceed sales and operational goals
  • Client Relationship Management: Fostered strong customer relationships leading to repeat business and positive reviews
  • Team Development: Spearheaded training programs, equipping new team members with essential skills
  • Krav Maga, Taekwondo, Wing Chun, Wrestling: Demonstrated discipline and resilience through extensive raining

Honors and Awards

Model UN General Assembly Award Winning Paper - December 2018

Timeline

Uber

Self-Employed
07.2019 - Current

Front Desk Associate

West Virginia University
09.2018 - 04.2019

Investor

NYSE and Nasdaq
04.2017 - Current

Sales Associate

Pandora Jewelry
08.2016 - 01.2019

Bachelor of Arts - Political Science

West Virginia University

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NAFETOLE ZELEKE