Nafina Eseuk
Honolulu,HI
Summary
Dynamic and dedicated professional with a proven track record at OCG Building Supply, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional communication skills. Adept at cash register operations, ensuring accuracy and efficiency in transactions while fostering a welcoming environment for all patrons.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
OCG Building Supply
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Nursing Assistant
Lou’s Quality Home Health Care
10.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Nursing Assistant
Fast Help Caregivers
05.2024 - 10.2024
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing all aspects of patient health.
- Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
- Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
- Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
- Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
Recreation Assitant
Maunalani Nursing and Rehabilitation Center
09.2023 - 04.2024
- Maintained a safe and clean facility, ensuring a positive environment for all users.
- Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
- Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.
- Enhanced participant enjoyment by creating and implementing diverse recreational activities.
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
- Performed light custodial duties to provide clean and inviting facilities.
- Conducted regular safety inspections of facilities and equipment, minimizing potential hazards.
- Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
- Developed strong relationships with community partners, fostering collaboration for future events.
- Responded to public inquiries to provide information about programs and facilities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Monitored participant behavior during activities closely while enforcing rules consistently when necessary.
- Collaborated with team members to develop new programs, increasing participation rates.
- Assisted in organizing special events, resulting in increased community engagement.
- Handled registration processes efficiently, streamlining operations for both staff and patrons alike.
- Maintained order among participants and spectators to enforce conduct rules conformance.
- Coordinated scheduling for various programs and activities, maximizing facility usage and accommodating diverse needs.
- Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
- Collaborated with community leaders to identify and address recreational needs of diverse groups.
- Maintained safety standards and protocols during all events, leading to record of zero incidents.
- Improved community engagement with well-planned and executed recreational programs.
Cashier
Richie’s Drive Inn
08.2022 - 09.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Governor Wallace Rider Farrington High School
Honolulu05.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Flexible schedule
- Cash register operation
- Verbal/written communication
- Client service
- Conflict resolution
- Meeting deadlines
- Professional demeanor
- Cleaning techniques
Timeline
Nursing Assistant
Lou’s Quality Home Health Care
10.2024 - Current
Nursing Assistant
Fast Help Caregivers
05.2024 - 10.2024
Recreation Assitant
Maunalani Nursing and Rehabilitation Center
09.2023 - 04.2024
Cashier
Richie’s Drive Inn
08.2022 - 09.2023
Sales Associate
OCG Building Supply
High School Diploma -
Governor Wallace Rider Farrington High School
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