Nafisa Elhag
New Orleans,LA
Summary
Dedicated and detail-oriented professional with experience in customer support, claims operations, and technology workflows, bringing a strong foundation in relationship management, problem-solving, and client service within fast-paced environments. Skilled at supporting customers through complex processes, coordinating across teams, and maintaining accurate documentation- while consistently delivering responsive, solutions-focused service. Possesses training in software development and testing, along with emerging project management experience, enabling strong communication with technical teams and understanding of IT solutions. Highly motivated to grow within Carasoft by supporting government accounts, strengthening vendor and partner relationships, and contributing to the company's mission of providing trusted IT solutions to the public sector.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Technician
Synergy Adjusting
New Orleans, Louisiana
04.2024 - Current
- Processed insurance claims using internal management systems.
- Trained new staff on company policies and claims processes.
- Performed data entry tasks related to processing of claims information into internal systems.
- Identified areas for improvement in existing processes and procedures.
- Organized information by using spreadsheets, databases or word processing applications.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
Executive Assistant
Center for Restorative Approaches
New Orleans, Louisiana
06.2023 - 04.2024
- Managed executive schedules, coordinating meetings and appointments efficiently.
- Prepared detailed agendas and materials for board meetings and presentations.
- Assisted in the planning of organizational events and workshops for stakeholders.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Education
Bachelor of Science - Psychology
George Mason University
Fairfax, VA05-2023
Skills
- Documentation & Reporting
- Team Coordination
- Time Management & Prioritization
- Bug Tracking & QA Documentation
- Microsoft Office Suite (Excel, Outlook, Word)
- Cross-Functional Collaboration
- Data Collection, Analysis, & Verification
- Confidentiality & Compliance
- Process Improvement
- Agile/Scrum Methodologies
Certification
- Syntax Technologies | SDET (Software Development Engineer in Test) - Completed
- PMI | CAPM (Certified Associate in Project Management) - In Progress
Timeline
Claims Technician
Synergy Adjusting
04.2024 - Current
Executive Assistant
Center for Restorative Approaches
06.2023 - 04.2024
Bachelor of Science - Psychology
George Mason University