Summary
Overview
Work History
Education
Skills
Interviews
Timeline
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Nafissatou Dieuguene

North Bethesda,MD

Summary

I am a problem solver; I help my customers ease their mind into traveling safely with confidence!

Overview

12
12
years of professional experience

Work History

Gate Agent

United Airlines
06.2014 - Current
  • Lead customer service, Support and assist in leading others, attempt to resolve customers problems, coaching, operate the passenger loading bridge
  • Global service agent, handling high priority united Global service passengers
  • Lobby agent, CSR offering quality service and interacting with passengers at ticket counter, baggage service agent, courteous, caring, and customer-focused, communicate with passengers, assisting passengers with flights and irregular operations, Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies.

Life Customer Service

Mutual of Omaha
03.2014 - Current
  • Working with agents, brokers and policy holders to perform varieties of functions contributing to the detentions of company business (answer questions and issues about policies)
  • Maintain and utilize appropriate system and other references materials to effectively respond to inquiries of customers.

Temporary Business Partner Supervisor

08.2023 - 02.2024

Education

English Literature -

Cheick Anta Diop
Dakar , Senegal

Associate in Tourism -

Esicad
Labege , France

Skills

  • Great communication
  • Problems solver
  • Engaging and creative

Interviews

  • 05/30/23, Interview for the Ascend program
  • 02/09/23, Interview for the Ascend program
  • 03/2023, Net Promoter Score board team

Timeline

Temporary Business Partner Supervisor

08.2023 - 02.2024

Gate Agent

United Airlines
06.2014 - Current

Life Customer Service

Mutual of Omaha
03.2014 - Current

English Literature -

Cheick Anta Diop

Associate in Tourism -

Esicad
Nafissatou Dieuguene