I am a problem solver; I help my customers ease their mind into traveling safely with confidence!
Overview
12
12
years of professional experience
Work History
Gate Agent
United Airlines
06.2014 - Current
Lead customer service, Support and assist in leading others, attempt to resolve customers problems, coaching, operate the passenger loading bridge
Global service agent, handling high priority united Global service passengers
Lobby agent, CSR offering quality service and interacting with passengers at ticket counter, baggage service agent, courteous, caring, and customer-focused, communicate with passengers, assisting passengers with flights and irregular operations, Ensure compliance with United and Federal Aviation Administration (FAA) regulations and policies.
Life Customer Service
Mutual of Omaha
03.2014 - Current
Working with agents, brokers and policy holders to perform varieties of functions contributing to the detentions of company business (answer questions and issues about policies)
Maintain and utilize appropriate system and other references materials to effectively respond to inquiries of customers.