Nagwa Mohamed
1247 St. Anthony St. #1407,MN
Summary
Dynamic customer service professional with experience at Shabelle Interpretation Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high call volumes while maintaining professionalism, contributing to team success, and ensuring customer satisfaction in fast-paced environments. Also I am Multi-Language.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Shabelle Interpretation Services
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Contributed to positive team culture, driving motivation and productivity among peers.
Housekeeping Room Attendant
Sheraton Hotel & Resorts Djibouti
01.2016 - 12.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
High School Diploma -
Lycee Balbala High School
Djibouti 06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Multi-laungue
Certification
Multi-language for interpretation services
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Shabelle Interpretation Services
01.2025 - Current
Housekeeping Room Attendant
Sheraton Hotel & Resorts Djibouti
01.2016 - 12.2020
High School Diploma -
Lycee Balbala High School
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