Natalee Smith
Murphysboro,IL
Summary
Dynamic professional with a proven track record at Southern Illinois University at Carbondale, enhancing operational efficiency and customer satisfaction. Excelled in task delegation and problem-solving, significantly improving mailroom workflow and service quality. Skilled in relationship building and critical thinking, adept at fostering positive environments and driving team success.
Overview
4
4
years of professional experience
Work History
Mail Clerk
Southern Illinois University at Carbondale
09.2023 - Current
- Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
- Labeled packages with clear, correct information to reduce mailing errors.
- Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
- Processed and organized incoming mail for distribution to appropriate departments.
- Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
Assistant Manager
Hy-Vee
11.2020 - 10.2023
- Supervised day-to-day operations of the online shopping department to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
Teller
IHMVCU
12.2022 - 08.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Associate Of General Studies -
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Problem-solving skills
- Adaptability
- Task delegation
- Attention to detail
- Critical thinking
- Clear communication
- Relationship building
- Public speaking
Timeline
Mail Clerk
Southern Illinois University at Carbondale
09.2023 - Current
Teller
IHMVCU
12.2022 - 08.2023
Assistant Manager
Hy-Vee
11.2020 - 10.2023
Associate Of General Studies -
Southern Illinois University, Carbondale
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