NAHARA CARABALLO
SPRINGFIELD,MA
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
years of professional experience
Work History
ADA Specialist
Massachusetts Commission For The Blind
01.2019 - Current
- Created and managed office systems to efficiently deal with documentation.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and implemented programs to engage and empower underserved populations.
- Helped develop effective care plans advocated for needs of each client with outside agencies and care professionals.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Assisted development and implementation of new administrative procedures.
Spanish Medical Interpreter
Baystate Health
09.2017 - 01.2019
- Interpreted conversations between Spanish and English language-speaking patients.
- Reviewed, edited and proofread translated documents for accuracy.
- Collaborated with team to translate series of documents from English to other languages.
- Followed ethical codes to protect confidentiality of patient medical information.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
Education
MBA - Business Administration And Management
Springfield College
Springfield, MA05.2019
Bachelor of Science - Psychology
Syracuse University
Syracuse, NY05.2017
Skills
- Spanish/English Fluency
- Attention to Detail
- Team Coordination
- Problem-Solving
- Office Management
- Administrative Leadership
Timeline
ADA Specialist
Massachusetts Commission For The Blind
01.2019 - Current
Spanish Medical Interpreter
Baystate Health
09.2017 - 01.2019
MBA - Business Administration And Management
Springfield College
Bachelor of Science - Psychology
Syracuse University
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