Naheed Akbari
Tracy
Summary
Experienced with developing engaging lesson plans and fostering positive learning environment. Utilizes innovative teaching methods to meet diverse student needs. Strong understanding of classroom management and effective communication techniques.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Jazz Home Services
Pleasanton, CA
05.2025 - 03.2026
- Delivered professional customer support via phone and email, addressing service inquiries and scheduling requests.
- Assisted with appointment booking, order processing, and documentation across multiple systems.
- Maintained accurate customer records while ensuring policy compliance and service quality.
Educator
Right At School
Livermore, CA
12.2024 - 05.2025
- Developed engaging lesson plans to enhance student learning experiences.
- Implemented innovative teaching strategies to accommodate diverse learning styles.
- Collaborated with colleagues to create a positive and inclusive classroom environment.
- Mentored new educators, providing guidance on curriculum delivery and classroom management.
Premier Service Consultant
AT&T
Remote
10.2023 - 07.2024
- Managed a fully remote sales portfolio as the primary point of contact for business customers.
- Identified customer needs and delivered tailored solutions to drive upsell and cross-sell results.
- Resolved complex account issues and managed escalations through collaboration with cross-functional teams.
- Maintained accurate, compliant account documentation while meeting sales and service goals.
Special Education Bus Driver
Desoto Transportation
Livermore, CA
04.2021 - 10.2023
- Maintained accurate records for special needs and student transportation, including passenger data, schedules, and routes.
- Processed documentation and scheduling in compliance with federal regulations, confidentiality standards, and agency policies.
- Coordinated updates and resolved discrepancies to support safe and reliable transportation services.
Office Assistant
University of California, Merced
Merced, CA
08.2019 - 04.2021
- Delivered front-office customer service to students and campus partners in person, by phone, and via email.
- Supported daily administrative operations through scheduling, data entry, and record maintenance.
- Assisted with office communications, programs, and events to ensure smooth operations.
Loan Document Specialist
Wells Fargo Dealer Services
Pleasanton, CA
12.2016 - 05.2018
- Entered, verified, and maintained accurate loan documentation across multiple systems.
- Processed records in compliance with federal regulations, company policies, and confidentiality requirements.
- Reviewed data for accuracy, corrected discrepancies, and ensured database integrity.
Education
Bachelor of Arts - Psychology
University of California, Merced
Merced, CA05-2026
Associate of Arts - Psychology
Las Positas College
Livermore, CA05-2019
Skills
- Administrative Support
- Team collaboration
- Lesson planning
- Data Entry & Record Management
- Child development
- Regulatory Compliance
- Multiplatform Systems
- Problem resolution
- Relationship building
- Conflict resolution
- Time management
Languages
Farsi
Professional Working
Timeline
Customer Service Representative
Jazz Home Services
05.2025 - 03.2026
Educator
Right At School
12.2024 - 05.2025
Premier Service Consultant
AT&T
10.2023 - 07.2024
Special Education Bus Driver
Desoto Transportation
04.2021 - 10.2023
Office Assistant
University of California, Merced
08.2019 - 04.2021
Loan Document Specialist
Wells Fargo Dealer Services
12.2016 - 05.2018
Associate of Arts - Psychology
Las Positas College
Bachelor of Arts - Psychology
University of California, Merced