Naherin Ivan Goley
Lake Station,IN
Summary
Results-driven merchandising professional with expertise in customer relationship management and team collaboration. Skilled in training associates, optimizing store presentation, and enhancing customer experiences. Committed to driving customer satisfaction and increasing sales through effective product organization and operational efficiency.
Overview
8
8
years of professional experience
Work History
Sales Associate
Exxon Mobile
Dyer, Indiana
09.2024 - 03.2026
- Guided customers in product selection, delivering tailored recommendations to meet individual needs.
- Ensured clean, organized sales floor to create inviting atmosphere for customers.
- Executed accurate transactions using point-of-sale systems and cash handling procedures to maintain operational efficiency.
full fillment associate
Amazon
Monee, Illinois
07.2021 - 01.2024
- Processed incoming inventory shipments, ensuring accurate stock levels and timely availability.
- Packaged customer orders accurately for timely delivery.
- Operated warehouse equipment to transport goods safely.
- Collaborated with team members to achieve daily fulfillment targets, enhancing overall team performance.
- Monitored stock levels and reported discrepancies promptly.
- Trained new associates on operational procedures, facilitating smooth onboarding and integration.
- Followed safety protocols to ensure a secure work environment.
crew leader
Macys Department Store
Merrillville, Indiana
08.2018 - 03.2021
- Supervised daily operations, fostering team collaboration and maintaining workflow efficiency.
- Trained new team members on customer service standards, ensuring adherence to store policies.
- Coordinated merchandise displays to improve store presentation and optimize customer experience.
Education
Associate of Arts - Psychology, Philosophy
South Suburban College of Cook County
South Holland, ILSkills
- Point-of-sale systems
- Point-of-sale operation
- Transaction processing
- Inventory management
- Merchandising
- Product knowledge
- Customer relationship management
- Customer service
- Problem solving
- Effective communication
Timeline
Sales Associate
Exxon Mobile
09.2024 - 03.2026
full fillment associate
Amazon
07.2021 - 01.2024
crew leader
Macys Department Store
08.2018 - 03.2021
Associate of Arts - Psychology, Philosophy
South Suburban College of Cook County