Nahia Garcia Chacon
Qdoba
Denver,CO
2
Languages
1
Certification
2
years of professional experience
Team Leader experienced in customer service and problem resolution. Empowered teams and enhanced operational efficiency through fostering collaboration and effective communication. Delivered exceptional guest experiences by promoting employee ownership and teamwork.
Work History
Team Leader Manager
6 Months- Led team in daily operations, ensuring adherence to food safety and quality standards.
- Coordinated scheduling and labor allocation to optimize service delivery during peak hours.
- Facilitated training sessions for new staff, enhancing onboarding experience and operational efficiency.
- Monitored inventory levels, assisting in stock management to reduce waste and ensure product availability.
- Resolved customer inquiries and complaints effectively, maintaining high levels of guest satisfaction.
- Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
- Executed register closure and conducted cash count to ensure accurate financial reporting.
Retail Sales Associate
9 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale system efficiently to process transactions and manage cash handling.
- Collaborated with team members to achieve daily sales goals and improve service delivery.
- Maintained cleanliness and organization of sales floor to promote a welcoming environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
Restaurant Waitress
10 Months- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed order accuracy through effective communication with kitchen staff and patrons.
- Maintained cleanliness and organization of dining area to enhance guest comfort.
- Assisted in training new waitstaff on menu offerings and service protocols.
- Leveraged POS system for efficient order processing and payment handling.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Completed credit payments via card processing systems.
- Adhered to strict hygiene standards when handling food items and setting tables according to restaurant guidelines.
Education
High School Diploma
- 4.1 GPA
- Ranked in Top 10% of class
- National Honors Society Member
- Elected Captain of Varsity Volleyball
Skills
Customer service
Team leadership
Managing operations and efficiency
Workload management
Problem resolution
Time management
Staff management
Employee oversight
Teamwork and collaboration
Motivational skills
Influencing skills
Certification
ServSafe Food Protection Manager Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Qdoba
02.2026 - CurrentRead More
Retail Sales Associate
Elitch Gardens
04.2025 - 01.2026Read More
Restaurant Waitress
IHOP
05.2024 - 03.2025Read More
Adams City High School
High School Diploma
Read More