Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Nahian Majid

College Station,TX

Summary

Skilled CompTIA A+ and Network+ certified University of Houston graduate in Management of Information Systems (MIS) and International Business (IB) | 8+ years of proven track record in customer support | Envisioning a career with opportunity for growth in Information Technology

Overview

7
7
years of professional experience
1
1
Certification

Work History

Helpdesk Support

Transcom
01.2023 - Current
  • Provided end-user support to 100+ customers maintaining a 98% satisfaction rate through timely and efficient issue resolution
  • Managed the company's helpdesk system, resolving an average of 40 support requests per week using ServiceDesk Plus
  • Educated customers on how to navigate through various apple products as they asked me questions regarding them; installed and set up software so devices were more user-friendly for customers
  • Adhere to security protocols and utilized role-based access control to prevent any data breach to the company

Customer Service Representative

Fazoli's Inc
05.2018 - 01.2023
  • Assisted staff in conducting 200+ point of sale transactions daily using POS system pertaining to Italian cuisines; marketed weekly promotional items and engaged in suggestive selling
  • Performed Cash transactions and ensured there was no shortages
  • Cashed checks and processed deposits upon balance and conducted signature verifications
  • Conducted daily product inventories implementing FIFO to ensure availability and quality of products
  • Provided supreme quality customer service during inbound calls; resolved complaints/issues pertaining to 50+ orders daily

Education

BBA - Management Information Systems

University of Houston
Houston, Texas
05.2020

Skills

  • Authentication and authorization protocols
  • Backup and disaster recovery strategies
  • Building network labs utilizing Packet Tracer
  • Troubleshoot and fix connectivity with CLI
  • Printer/toner cartridge replacements
  • Identify, set up and configure routers, switches, cables and access points
  • Virus and other malware support
  • Professional verbal and written communication
  • Microsoft Office support

Certification

  • CompTIA A+ ; Verification Code: JLXHG97SKMBEQEKR
  • Https://www.certmetrics.com/comptia/public/verification.aspx/
  • CompTIA Network+ ;Verification Code:PV0Q8CPQRFV11TCK

Languages

Spanish
English
Hindi
Bengali

Timeline

Helpdesk Support

Transcom
01.2023 - Current

Customer Service Representative

Fazoli's Inc
05.2018 - 01.2023

BBA - Management Information Systems

University of Houston

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Nahian Majid