NAHIMA ABAD-MARTINEZ
Davenport,FL
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Store Manager
7-Eleven
05.2025 - Current
- Maintained optimal product levels and inventory controls to enhance ordering efficiency.
- Coached sales associates on product specifications and selling techniques, boosting customer satisfaction ratings.
- Reconciled daily sales transactions to ensure accurate revenue logging.
- Maximized sales while minimizing shrinkage through exemplary customer service.
- Managed store employees in fast-paced environment with proactive communication and constructive feedback.
- Developed and implemented business plans to drive profitable food and beverage sales.
- Created a welcoming atmosphere, ensuring exceptional food and service for each customer.
Asset Protection Operations Manager
Walmart
03.2017 - 05.2025
- Directed over 350 employees to ensure compliance with safety protocols and store activities.
- Achieved 35% increase in security through implementation of customer and associate safety measures.
- Performed regular audits of merchandise, verifying pricing accuracy and inventory levels.
- Analyzed data from sales reports and POS transactions to identify potential risk areas.
- Developed partnerships with federal, state, and local law enforcement for asset protection.
- Trained staff on loss prevention policies, enhancing team capability and awareness.
- Conducted investigations into theft incidents, documenting findings for further action.
- Monitored surveillance systems to detect security risks and theft incidents.
Bank Teller
Banco Popular of Puerto Rico
10.2013 - 07.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Education
Bachelor of Science - Cybersecurity
Wilmington University
DelawareBBA - Accounting
Universidad Metropolitana
San Juan, PR05-2013
Skills
- Operations management
- Loss prevention and risk management
- Staff recruitment and personnel development
- Leadership and training development
- Inventory control and merchandise planning
- Policy adherence and regulatory compliance
- Performance tracking and documentation
- Problem solving and innovative solutions
- Interpersonal communication skills
- Health and safety compliance
- Incident management and surveillance techniques
- Operational budgeting and financial oversight
- Vendor management and sales analysis
- Action plan development and promotional planning
- Leadership development
Certification
- Wicklander-Zulawski Certification
- CPR and First-Aid Certification
- Food Safety License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
7-Eleven
05.2025 - Current
Asset Protection Operations Manager
Walmart
03.2017 - 05.2025
Bank Teller
Banco Popular of Puerto Rico
10.2013 - 07.2016
BBA - Accounting
Universidad Metropolitana
Bachelor of Science - Cybersecurity
Wilmington University