NAHIR NAYELI GARRO LORENZO
Highland,IN
Summary
Dynamic and reliable professional with extensive experience in customer service. Proven ability to train staff and enhance guest satisfaction through effective communication and teamwork. Bilingual and detail-oriented, adept at multitasking in fast-paced environments while maintaining high standards of quality control.
Overview
4
4
years of professional experience
Work History
Server and Host
Round The Clock Family Restaurant
Highland, Indiana
10.2023 - 09.2025
- Provided exceptional customer service in a fast-paced restaurant environment.
- Assisted in training new staff on service protocols and menu knowledge.
- Resolved customer complaints effectively to enhance dining experience.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Host
Kui Korean BBQ
Highland, Indiana
06.2023 - 10.2023
- Managed reservations and seating arrangements for efficient service flow.
- Monitored dining area for cleanliness and guest satisfaction throughout shifts.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
Trailer Cleaning & Maintenance
LMN Logistics
Steger, USA
05.2022 - 07.2022
- Performed detailed cleaning under tight time frames.
- Maintained a high standard of cleanliness and safety.
- Worked independently, and stayed focused during physical work.
Snow Removal Crew
Arctic Snow and Ice Control
Aurora, USA
12.2021 - 03.2022
- Worked flexible hours including nights to meet urgent needs.
- Collaborated with a team to complete tasks quickly and safely.
- Adapted to changing conditions and used problem-solving on the spot.
File Clerk
P.A. Adjuster Firm
Aurora, USA
06.2021 - 02.2022
- Managed organized systems in a busy office environment.
- Supported team efficiency by keeping records clean and up-to-date.
- Gained experience in handling responsibility and deadlines.
Education
High School Diploma -
Morris Community High School
Morris, IL05.2022
Skills
- Customer service
- Communication
- Teamwork
- Reliability
- Attention to detail
- Fast learner
- Multitasking under pressure
- Bilingual
- Strong work ethic
- Flexible
- Punctual
- Staff training
- Quality control
Awards
Seal of Biliteracy - English & Spanish
Languages
- Spanish, Native
- English, Fluent
Timeline
Server and Host
Round The Clock Family Restaurant
10.2023 - 09.2025
Host
Kui Korean BBQ
06.2023 - 10.2023
Trailer Cleaning & Maintenance
LMN Logistics
05.2022 - 07.2022
Snow Removal Crew
Arctic Snow and Ice Control
12.2021 - 03.2022
File Clerk
P.A. Adjuster Firm
06.2021 - 02.2022
High School Diploma -
Morris Community High School
Similar Profiles
Madeline AnsonMadeline Anson
Server at Round The Clock Family RestaurantServer at Round The Clock Family Restaurant
Haley KontolHaley Kontol
Server at Round The Clock Family RestaurantServer at Round The Clock Family Restaurant
Alicia LambAlicia Lamb
Server at Round The Clock Family RestaurantServer at Round The Clock Family Restaurant
Kimberly ModjeskiKimberly Modjeski
Customer Support Specialist at Indiana Farm Bureau InsuranceCustomer Support Specialist at Indiana Farm Bureau Insurance
Ashley BarathAshley Barath
Wholesale Account Manager at Nakamol DesignsWholesale Account Manager at Nakamol Designs