Nahom A Gebru
Lone Tree,CO
Summary
Results-driven banking professional with extensive experience in customer service, loan assessment, and product cross-selling. Proven track record of enhancing client satisfaction and driving revenue growth through strategic service delivery. Core competencies include relationship management, financial analysis, and market knowledge. Aiming to leverage expertise to contribute to a dynamic financial institution after recently completing a comprehensive 8 week bank training program: BankWork$.
Overview
5
5
years of professional experience
Work History
Cashier
Summit cleaners
Denver, CO
09.2024 - 01.2025
- Delivered exceptional customer service to build repeat business and increase profitability
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained high organization and appealing marketing displays
- orderly appearance of checkout area;
Warehouse Worker
LG TV
Poland, ME
01.2023 - 08.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Reduced waste, implementing recycling procedures for packaging materials.
Banking business officer
Bank of Abyssinia
Addis Ababa, Ethiopia
11.2019 - 05.2022
- Assisted customers with account transactions, including deposits, withdrawals, transfers, and bill payments
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner
- Maintained thorough knowledge of banking products and services to effectively educate customers on available options
- Identified opportunities to cross-sell additional banking products or services based on customer needs and preferences
- Served as a point of contact for escalated customer complaints or concerns, ensuring prompt resolution while maintaining a high level of professionalism
- Investigated discrepancies in account balances or transaction history to identify errors or potential fraud cases
- Achieved monthly sales targets by actively promoting bank products during customer interactions
- Increased efficiency within the department by developing standardized response templates for common customer inquiries
Education
Certificate Endorsed By The Colorado Bankers Association - Retail Bank Training - 120 Hours
BankWork$
Aurora CO03-2025
Bachelor Degree - Management
New Millennium University College
Mekelle10.2019
Bachelor Degree - Accounting And Finance
Adigrat University
Adigrat07.2019
Skills
- Accurate cash handling
- Customer relationship skills
- Advanced sales expertise
- Customer service excellence
- Attention to detail
- Computer proficient
- Cash audit and balancing
- Phone sales
Languages
Amharic
Native/ Bilingual
Tigrigna
Native/ Bilingual
Education and Training
other
Timeline
Cashier
Summit cleaners
09.2024 - 01.2025
Warehouse Worker
LG TV
01.2023 - 08.2023
Banking business officer
Bank of Abyssinia
11.2019 - 05.2022
Certificate Endorsed By The Colorado Bankers Association - Retail Bank Training - 120 Hours
BankWork$
Bachelor Degree - Management
New Millennium University College
Bachelor Degree - Accounting And Finance
Adigrat University