Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Nahomy Colon

Bradenton

Summary

02/07/2024

Motivated educator dedicated to supporting students and promoting academic, behavioral and personal growth. Adept at planning events, leading group instruction and providing individualized assistance. Well-versed in restocking supplies, arranging activities, and organizing materials for classroom use.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

FIT2RUN-ECOM
04.2024 - Current
  • Resolved customer inquiries through various communication channels, enhancing overall satisfaction and loyalty.
  • Managed order processing and tracking, ensuring timely delivery and accurate information flow to customers.
  • Assisted in training new team members on company policies and customer service protocols to ensure consistency.
  • Collaborated with cross-functional teams to address complex customer issues, improving resolution efficiency.
  • Conducted follow-up communications with customers to gather feedback, fostering relationships and identifying areas for improvement.

Early Childhood Educator

Early Learning Academy
01.2023 - 09.2023
  • Provided a safe and stimulating learning environment for young children.
  • Taught children foundational skills in colors, shapes and letters.
  • Organized indoor and outdoor playtime activities to promote physical and mental development of children.
  • Encouraged creativity through art, music, dramatic play and other creative activities.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Maintained a clean classroom environment ensuring toys are sanitized regularly.
  • Stuck to daily routines to help children feel comfortable and promote development.

Shift Leader

Hungry Howies Pizza & Subs
02.2019 - 03.2021
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Resolved customer complaints promptly and professionally.

Education

High School Diploma -

Bayshore High School
Bradenton, FL
06-2021

Skills

  • Classroom Management
  • Customer Service Management
  • Staff Training and Development
  • Team Motivation
  • Staff Supervision
  • Drawer Assignments
  • Team Leadership
  • Client Support
  • Proper Hygiene
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Live chat support

Languages

Spanish
Native/ Bilingual
English
Professional Working

Timeline

Customer Service Representative

FIT2RUN-ECOM
04.2024 - Current

Early Childhood Educator

Early Learning Academy
01.2023 - 09.2023

Shift Leader

Hungry Howies Pizza & Subs
02.2019 - 03.2021

High School Diploma -

Bayshore High School

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Nahomy Colon