Naia Haendle
Charlottesville,VA
Summary
I currently go to James Madison University, working on my degree in health sciences. I have previous work experience as a server, host, and cashier. I am extremely familiar with working in food services, handling guests, cleanliness, and handling money. I am a very diligent and positive worker and I am up to any task given to me.
Overview
2
2
years of professional experience
Work History
Server
Buffalo Wild Wings
Charlottesville, VA
09.2024 - Current
- Delivered exceptional customer service in high-volume environment, enhancing guest satisfaction and loyalty.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed cash transactions accurately, contributing to financial integrity of operations.
- Assisted in training new team members on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area, ensuring compliance with health regulations.
- Adapted quickly to changing demands during peak hours, optimizing workflow efficiency.
- Handled customer inquiries and resolved issues promptly, improving overall dining experience.
- Supported promotional events by effectively communicating offerings to guests, increasing engagement levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Contributed to inventory management by monitoring stock levels.
Cashier
Chick-fil-A
Charlottesville, VA
10.2024 - 08.2025
- Processed customer transactions accurately and efficiently, enhancing overall service speed.
- Assisted in training new cashiers on register operations and customer service protocols.
- Managed cash drawer, ensuring balanced registers at the end of shifts.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
Education
Bachelor of Science - Health Sciences
James Madison University
Harrisonburg, VA05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Sales expertise
- Order accuracy
- Supply restocking
- Food safety practices
- Quality control
- Table bussing
- Suggestive selling
Timeline
Cashier
Chick-fil-A
10.2024 - 08.2025
Server
Buffalo Wild Wings
09.2024 - Current
Bachelor of Science - Health Sciences
James Madison University