Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Naiara Jones

Naiara Jones

Warehouse Associate
Melba,ID

Summary

A compassionate individual who loves animals and is passionate about life. Have exceptional experience in customer service, child care, and animal care. Possess a positive attitude, cheerful, and have an exceptional ability to persevere through tough challenges. Thrive in fast-paced environments, carry out duties efficiently, and take pride in delivering pleasant customer service. Inquisitive and have a strong appetite for new knowledge. Seeks opportunities to gain real-world business exposure and contribute as a strong team player. Always willing to learn and experience new job opportunities.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Western States Caterpillar
12.2023 - Current
  • Maintain a safe working environment by adhering to safety protocols and guidelines.
  • Assist in reducing product damage by properly handling and storing materials.
  • Contribute to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
  • Increase accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Enhance customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Collaborate with team members to achieve daily targets and complete tasks efficiently.
  • Assist in training new hires, sharing best practices and providing support for their integration into the team.
  • Keeping up on proper computer training programs.
  • Streamline communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
  • Utilize company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
  • Operate various types of equipment such as forklifts, order picker, pallet jacks, or hand trucks safely while moving products throughout the facility.

Child Care Provider

Friends And Family
01.2017 - Current
  • Caring for a younger sibling, preparing meals, assisting sibling with homework, organizing and managing play and nap times.
  • Assisting family friends with caring for their children.
  • Ensuring a safe environment for children by closely monitoring play areas, toys, and food.
  • Establish trusting relationships with families, maintaining open communication about their child's progress.
  • Assist children with homework and school projects, reinforcing learning concepts introduced in the classroom.
  • Implement creative art projects to engage children's imaginations while developing fine motor skills.
  • Manage daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.

Customer Service Cashier

The UPS Store
08.2023 - 12.2023
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered the phone in a timely manner, as well as made phone calls when needed.

Kennel Attendant

Lakeshore Boarding And Grooming
08.2022 - 08.2023
  • Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to manager and coworkers.
  • Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
  • Developed strong relationships with clients by effectively communicating updates on their pets' stay at the facility.
  • Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
  • Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
  • Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Administered medications to the respective pets.
  • Handled Police K9's using proper training.

Education

High School Diploma -

Idaho Technical Career Academy
Online
05.2022

Skills

  • Guest Services
  • Cash Handling
  • Customer Service
  • Positive attitude
  • Active listening
  • Adaptability and flexibility
  • Organizational skills
  • Time management
  • Telephone etiquette
  • Patience and composure
  • Problem-solving abilities
  • Attention to detail

Affiliations

  • Horseback Riding
  • Reading
  • Working
  • Spending Time With Family

Timeline

Warehouse Associate

Western States Caterpillar
12.2023 - Current

Customer Service Cashier

The UPS Store
08.2023 - 12.2023

Kennel Attendant

Lakeshore Boarding And Grooming
08.2022 - 08.2023

Child Care Provider

Friends And Family
01.2017 - Current

High School Diploma -

Idaho Technical Career Academy

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Naiara JonesWarehouse Associate