Naiara Jones
Warehouse Associate
Melba,ID
Summary
A compassionate individual who loves animals and is passionate about life. Have exceptional experience in customer service, child care, and animal care. Possess a positive attitude, cheerful, and have an exceptional ability to persevere through tough challenges. Thrive in fast-paced environments, carry out duties efficiently, and take pride in delivering pleasant customer service. Inquisitive and have a strong appetite for new knowledge. Seeks opportunities to gain real-world business exposure and contribute as a strong team player. Always willing to learn and experience new job opportunities.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Western States Caterpillar
Meridian, ID
12.2023 - Current
- Maintain a safe working environment by adhering to safety protocols and guidelines.
- Assist in reducing product damage by properly handling and storing materials.
- Contribute to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Increase accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhance customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Collaborate with team members to achieve daily targets and complete tasks efficiently.
- Assist in training new hires, sharing best practices and providing support for their integration into the team.
- Keeping up on proper computer training programs.
- Streamline communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Utilize company software effectively for tracking shipments, managing inventory levels, and updating order statuses accurately.
- Operate various types of equipment such as forklifts, order picker, pallet jacks, or hand trucks safely while moving products throughout the facility.
Child Care Provider
Friends And Family
In Home
01.2017 - Current
- Caring for a younger sibling, preparing meals, assisting sibling with homework, organizing and managing play and nap times.
- Assisting family friends with caring for their children.
- Ensuring a safe environment for children by closely monitoring play areas, toys, and food.
- Establish trusting relationships with families, maintaining open communication about their child's progress.
- Assist children with homework and school projects, reinforcing learning concepts introduced in the classroom.
- Implement creative art projects to engage children's imaginations while developing fine motor skills.
- Manage daily routines including meals, naptime, and outdoor play sessions to maintain consistency for the children.
Customer Service Cashier
The UPS Store
Nampa, ID
08.2023 - 12.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Collaborated with team members to ensure smooth operations during peak hours.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered the phone in a timely manner, as well as made phone calls when needed.
Kennel Attendant
Lakeshore Boarding And Grooming
Nampa, ID
08.2022 - 08.2023
- Improved animal care by consistently monitoring their health and behavior, promptly reporting any concerns to manager and coworkers.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Developed strong relationships with clients by effectively communicating updates on their pets' stay at the facility.
- Assisted in administrative duties such as record keeping, appointment scheduling, and inventory management for efficient kennel operations.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Administered medications to the respective pets.
- Handled Police K9's using proper training.
Education
High School Diploma -
Idaho Technical Career Academy
Online05.2022
Skills
- Guest Services
- Cash Handling
- Customer Service
- Positive attitude
- Active listening
- Adaptability and flexibility
- Organizational skills
- Time management
- Telephone etiquette
- Patience and composure
- Problem-solving abilities
- Attention to detail
Affiliations
- Horseback Riding
- Reading
- Working
- Spending Time With Family
Timeline
Warehouse Associate
Western States Caterpillar
12.2023 - Current
Customer Service Cashier
The UPS Store
08.2023 - 12.2023
Kennel Attendant
Lakeshore Boarding And Grooming
08.2022 - 08.2023
Child Care Provider
Friends And Family
01.2017 - Current
High School Diploma -
Idaho Technical Career Academy