Summary
Overview
Work History
Education
Skills
Timeline
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Nai’ja Henderson

Warrensville Heights,USA

Summary

Dynamic professional with a proven track record at RHE Showroom & Suites, enhancing client satisfaction through exceptional customer service and expert knowledge in hair extensions. Skilled in CRM software and inventory management, adept at multitasking and fostering teamwork. Achieved significant improvements in order processing efficiency and client communication.

Overview

5
5
years of professional experience

Work History

Water Spider

Amazon
North Randall, OH
08.2022 - Current
  • As a Water Spider at Amazon I retrieved boxes of what customers purchased and brought them out to the employees who stowed the items into pods needed to help fulfill orders
  • Followed instructions and safety protocols to prevent accidents and injuries

Salon and Beauty Studio (Hybrid)

RHE Showroom & Suites
Cleveland Heights, OH
02.2020 - Current
  • Provide expert advice and personalized consultations to clients purchasing hair extensions, helping them choose the right products based on hair type, color, and desired results.
  • Manage remote communication with clients across multiple channels, including phone, email, and online chat, ensuring all inquiries and issues are addressed promptly and professionally.
  • Oversee the entire order lifecycle, from processing orders and tracking shipments to following up with clients on delivery status.
  • Maintain accurate client records in the CRM, including personal preferences, product history, and consultation notes, to enhance future interactions and streamline service delivery.
  • Collaborate with the sales and marketing teams to ensure effective communication of client promotions, discounts, and special offers.
  • Support salon suite managers in coordinating appointment schedules, managing client calendars, and ensuring smooth team coordination.
  • Assist in inventory management by tracking stock levels of hair care products, submitting reorder requests, and liaising with suppliers to ensure timely product deliveries.
  • Performed various office duties such as document preparation, data entry, and handling general customer inquiries.

Stocker

Walmart
Bainbridge, OH
03.2024 - 06.2024
  • As a stocker, you place anything from food items all the way to laundry detergent onto the shelves
  • Unloaded, sorted and stocked merchandise according to store layout and product placement
  • Performed inventory control, such as counting, and stocking merchandise
  • Maintained effective team member communication
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by

Cashier

Longwood Beauty
Cleveland, OH
03.2023 - 02.2024
  • Cashiering, Stocked hair relating products, Tagged items
  • Welcomed customers and helped determine their needs
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
  • Addressed customer needs and made product recommendations to increase sales
  • Built relationships with customers to encourage repeat business

Team Member

Chipotle Mexican Grill
Macedonia, OH
12.2020 - 05.2022
  • Cultivated warm relationships with regular customers
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Used proper techniques to prepare food and ingredients
  • Operated register to process payments and collect cash payment for order totals
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing
  • Trained new employees by demonstrating tasks and coaching during daily activities

Education

High School Diploma -

Garfield Hts High School
Garfield Heights, OH
05-2022

Cosmetology License - Cosmetology

Paul Mitchell
Twinsburg, OH

Skills

  • Exceptional customer service and communication skills
  • Expertise in hair extensions, products, and services
  • Appointment scheduling and calendar management
  • Order processing and shipment tracking
  • CRM software (HubSpot, Salesforce)
  • Scheduling software (Acuity Scheduling, Booksy)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Google Workspace (Docs, Sheets, Calendar)
  • Online communication tools (Zoom, Slack, Microsoft Teams)
  • Inventory management and order coordination
  • Organization
  • Time Management
  • Multitasking
  • Teamwork

Timeline

Stocker

Walmart
03.2024 - 06.2024

Cashier

Longwood Beauty
03.2023 - 02.2024

Water Spider

Amazon
08.2022 - Current

Team Member

Chipotle Mexican Grill
12.2020 - 05.2022

Salon and Beauty Studio (Hybrid)

RHE Showroom & Suites
02.2020 - Current

High School Diploma -

Garfield Hts High School

Cosmetology License - Cosmetology

Paul Mitchell

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Nai’ja Henderson