Naijah Thomas
Customer Service Representative
Kathleen,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Afni Inc, Verizon
Akron, OH
03.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
Customer Service Representative
Rent To Own Services
Warner Robins, GA
04.2020 - 12.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Data Entry Clerk /Receptionist
Kumon Learning Center
Warner Robins, GA
03.2019 - 11.2021
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Added documents to file records and created new records to support filing needs.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Increased customer satisfaction by resolving issues.
- Delivered services to customer locations within specific timeframes.
Education
Bachelors - Cybersecurity
Central Georgia Technical College
Macon, GA 05.2020 - Current
Skills
Complaint resolution
Sales expertise
Word processing
Spreadsheet management
Typing 56 wpm
Timeline
Customer Service Representative
Afni Inc, Verizon
03.2022 - Current
Bachelors - Cybersecurity
Central Georgia Technical College
05.2020 - Current
Customer Service Representative
Rent To Own Services
04.2020 - 12.2022
Data Entry Clerk /Receptionist
Kumon Learning Center
03.2019 - 11.2021