Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Naijah Thomas

Customer Service Representative
Kathleen,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

Afni Inc, Verizon
Akron, OH
03.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Updated account information to maintain customer records.

Customer Service Representative

Rent To Own Services
Warner Robins, GA
04.2020 - 12.2022
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.


Data Entry Clerk /Receptionist

Kumon Learning Center
Warner Robins, GA
03.2019 - 11.2021
  • Corrected data entry errors to prevent duplication or data degradation.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Added documents to file records and created new records to support filing needs.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Increased customer satisfaction by resolving issues.
  • Delivered services to customer locations within specific timeframes.

Education

Bachelors - Cybersecurity

Central Georgia Technical College
Macon, GA
05.2020 - Current

Skills

Complaint resolution

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Timeline

Customer Service Representative

Afni Inc, Verizon
03.2022 - Current

Bachelors - Cybersecurity

Central Georgia Technical College
05.2020 - Current

Customer Service Representative

Rent To Own Services
04.2020 - 12.2022

Data Entry Clerk /Receptionist

Kumon Learning Center
03.2019 - 11.2021
Naijah ThomasCustomer Service Representative