Naika Cadeau
Orlando,FLORIDA
Summary
Trustworthy and dedicated with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Cinnabon Bakery
03.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Call Center Representative
CRI
06.2021 - 03.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Cleaning Crew Member
Sterling
03.2018 - 06.2020
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
Education
High School Diploma -
Florida Career College
Orlando Florida11.2024
High School Diploma -
Real Estate School
Orlando FL06.2024
High School Diploma -
Maynard Evans High School
Orlando, FL05.2019
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
Certification
CIW Internet Business Associate.
Timeline
Call Center Representative
CRI
06.2021 - 03.2022
Cashier
Cinnabon Bakery
03.2021 - Current
Cleaning Crew Member
Sterling
03.2018 - 06.2020
High School Diploma -
Florida Career College
High School Diploma -
Real Estate School
High School Diploma -
Maynard Evans High School
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