Na'ila Muhammad

Charlotte,NC

Summary

Personable, friendly and solution-oriented Customer Service Representative with over 3 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Overview

years of professional experience

Work History

Call Center Representative

Comporium

Charlotte, NC

08.2022 - 06.2023

Stayed current on relevant product and service offerings as well as competitor pricing models.
Provided accurate information regarding products and services while upselling additional products when appropriate.
Assisted customers with navigating the company's website to locate desired information or items for purchase.
Monitored call queues in order to prioritize incoming calls by urgency or importance level.

Executive Assistant

YouthBuild Ventures- Housing Authority of KCMO

Kansas City, MO

07.2021 - 08.2022

Developed effective filing systems for easy retrieval of information when needed.
Monitored incoming emails and responded accordingly in a timely manner.
Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Maintained confidential records and files related to executive operations.
Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
Answered telephone calls from customers or clients providing assistance where necessary.

Education

High School Diploma -

Grandview Sr. High School

Grandview, MO

05-2017

Some College (No Degree) - Communication Studies

Central Piedmont Community College