Naila Rubalcaba
San Antonio,Texas
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Texas MedClinic
02.2024 - Current
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Medical Assistant
Quality Urgent Care
09.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Customer Service Representative
Carenet
09.2023 - 06.2024
- would take over 100 calls a day
- would ask to update there prescription
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Medical Assistant Extern
CommuniCare
07.2023 - 08.2023
- Accurately obtain health blood pressure for patients
- Trusted to pull medical history
- Prepared exam rooms by restocking and sterilizing
Customer Care Representative
Maximus
05.2021 - 07.2022
- Assisted over 100 clients daily with all questions and concerns
- Educated all clients on Texas Medicaid and Food Benefits
- Maintained Key Performance Adherence to 98% Overall
- Used critical thinking and quick responses to deescalate calls, keeping transfers under 5%
Cashier
Dollar Tree
02.2017 - 06.2020
- Balanced registers daily, handling money during all transactions
- Followed all policies and procedures and maintained appropriate opening and closing protocols
- Assist customers with locating items within the store
Education
Medical Assistant Program -
Southern Careers Institute
San Antonio, TX08.2023
Diploma - undefined
SA Leadership
San Antonio, TX10.2017
Skills
- Customer Service
- Patient Scheduling
- HIPAA & OSHA Knowledge
- Taking Patient Vitals
- Patient Education
- Hot/Cold Therapy
- EKG’s
- Asepsis Techniques
- Phlebotomy Technique
- Injections
- Immunizations
- Vital sign monitoring
- Medical terminology knowledge
References
References available upon request
Timeline
Medical Assistant
Quality Urgent Care
09.2024 - 01.2025
Medical Assistant
Texas MedClinic
02.2024 - Current
Customer Service Representative
Carenet
09.2023 - 06.2024
Medical Assistant Extern
CommuniCare
07.2023 - 08.2023
Customer Care Representative
Maximus
05.2021 - 07.2022
Cashier
Dollar Tree
02.2017 - 06.2020
Diploma - undefined
SA Leadership
Medical Assistant Program -
Southern Careers Institute
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