Summary
Overview
Work History
Education
Skills
Timeline
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Nailah Abernathy

Buffalo,NY

Summary

Dynamic Account Representative with a proven track record at Firstsource Advantage, enhancing customer satisfaction through proactive solutions and effective account management. Skilled in CRM and customer engagement, I leverage compassion and attention to detail to navigate complex processes, ensuring clients achieve their financial goals while fostering strong relationships. I enjoy being dependable and giving back.

Overview

9
9
years of professional experience

Work History

Account Representative

Firstsource Advantage
01.2018 - 07.2022
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.

Mortgage Loan Officer

Capitol Management
02.2017 - 12.2017
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.

Bakery Worker

Walmart
09.2014 - 02.2016
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.

Crew Member

Mcdonalds
03.2013 - 09.2013
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

General Science Studies -

Niagara County Comunity College
Sanborn, NY

Advertising Arts/photography -

McKinley
Buffalo, NY
06.2013

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Patient
  • Compassionate

Timeline

Account Representative

Firstsource Advantage
01.2018 - 07.2022

Mortgage Loan Officer

Capitol Management
02.2017 - 12.2017

Bakery Worker

Walmart
09.2014 - 02.2016

Crew Member

Mcdonalds
03.2013 - 09.2013

General Science Studies -

Niagara County Comunity College

Advertising Arts/photography -

McKinley

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Nailah Abernathy