Nailah Boone
Suffolk,VA
Summary
Dedicated correctional officer with a background in effective communication and team collaboration. Skilled in software installation and Microsoft Office, committed to training new team members and maintaining accurate records for improved operational success. Proven ability to implement safety protocols and train staff, driving operational efficiency in a fast-paced environment.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Correctional Officer
Indian Creek Correctional Center
Chesapeake, Virginia
10.2024 - Current
- Coordinated with technical staff to troubleshoot and resolve equipment issues, ensuring minimal disruption to operations.
- Maintained accurate log of programming changes and equipment status to support operational integrity.
- Implemented safety protocols and procedures for operating broadcasting systems.
- Trained new operators on equipment usage and operational best practices.
- Identified and resolved equipment issues through effective troubleshooting methods, enhancing system reliability.
Computer Data Entry Operator
Arenaflex
08.2023 - 09.2024
- Entered data into company databases accurately and efficiently.
- Collaborated with team members to meet deadlines for data processing.
- Assisted in training new staff on data entry procedures and tools.
- Utilized software tools to enhance efficiency of data entry tasks and workflows.
- Maintained confidentiality of sensitive customer information records.
- Created spreadsheets to facilitate analysis of large volumes of data.
Front Office Manager
The Lioness Den
Virginia Beach, Virginia
01.2023 - 07.2024
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing customer service experience.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Trained new employees on customer service protocols and office procedures.
- Answered phones to address customer inquiries and efficiently transferred calls to appropriate staff members, improving response times.
- Cultivated strong relationships with corporate clients, resulting in increased opportunities for repeat business.
- Performed administrative tasks such as filing paperwork, preparing reports, or updating databases.
Education
High School Diploma -
Woodrow Wilson Highschool
Portsmouth, VA06-2021
Biology
Howard University
Washington, DCSkills
- Data analysis
- Team collaboration
- Effective communication
- Equipment troubleshooting
- Network administration
- Software installation
- Windows deployment services
- Microsoft Office
- Microsoft forms
Certification
CPR Certification
Timeline
Correctional Officer
Indian Creek Correctional Center
10.2024 - Current
Computer Data Entry Operator
Arenaflex
08.2023 - 09.2024
Front Office Manager
The Lioness Den
01.2023 - 07.2024
High School Diploma -
Woodrow Wilson Highschool
Biology
Howard University