Nailah Ellis
Chicago,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Driver
Better Trucks
Hillside, IL
02.2024 - Current
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
Extended Stay America
Bedford Park, IL
08.2023 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Traveling Iventory Specialist
Diag Partners
Chicago, IL
06.2023 - 08.2023
- Followed all company policies and procedures to deliver quality work.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Area Supervisor
Ross Dress for Less
Downers Grove, IL
06.2022 - 07.2023
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
Operations Manager
Owl Transportation
Maywood, IL
11.2021 - 05.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Dispatcher
Owl Transportation
Maywood, IL
08.2019 - 10.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 80 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked and monitored vehicle performance and maintenance.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Driver Supervisor
MV Transportation Services
Chicago, IL
05.2015 - 11.2018
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
Driver Supervisor
Jay Transportation
Chicago, IL
03.2009 - 04.2015
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
Education
High School Diploma -
Farragut High School
Chicago, IL06.1995
Skills
- Time Management
- Customer Service
- Punctual and Reliable
Timeline
Driver
Better Trucks
02.2024 - Current
Customer Service Representative
Extended Stay America
08.2023 - 10.2023
Traveling Iventory Specialist
Diag Partners
06.2023 - 08.2023
Area Supervisor
Ross Dress for Less
06.2022 - 07.2023
Operations Manager
Owl Transportation
11.2021 - 05.2022
Dispatcher
Owl Transportation
08.2019 - 10.2021
Driver Supervisor
MV Transportation Services
05.2015 - 11.2018
Driver Supervisor
Jay Transportation
03.2009 - 04.2015
High School Diploma -
Farragut High School