Nailah Stiles
Detroit
Summary
Proven customer service expert with a track record of enhancing client satisfaction at Qualfon and Amazon. Excelled in relationship building and efficient transaction processing, achieving significant improvements in customer loyalty and operational efficiency. Skilled in dispute resolution and account management, consistently delivering exceptional support and fostering positive customer experiences.
Overview
18
18
years of professional experience
Work History
Member Service Representative (USAA)
Qualfon
08.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Order Picker
Amazon.com
10.2021 - 10.2023
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent verbal communication skills.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
Receiving Associate
Amazon
08.2018 - 05.2020
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Repossession Specialist
Credit Acceptance Corporation
03.2014 - 03.2018
- Maintained comprehensive records of each repossession case, ensuring accurate and timely updates for clients and management.
- Collaborated with law enforcement to ensure safe and legal repossessions, minimizing risk for all parties involved.
- Improved client satisfaction with thorough and prompt communication regarding repossessed assets.
- Used skip-tracing tools effectively, leading to faster case resolutions for clients.
Customer Service Representative
Minacs -Verizon Wireless
05.2013 - 03.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
AAA of Michigan
05.2007 - 11.2011
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently utilized cross-selling techniques when recommending new products to existing members.
- Maintained high standards of customer service by building relationships with clients.
Education
No Degree - General Business
Ferris State University
Big Rapids, MINo Degree - Computer Information Systems
Wayne County Community College
Detroit, MIHigh School Diploma -
Frank Cody High School
Detroit, MI06-1997
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Transaction processing
- Dispute resolution
- Account management
- Issue resolution
- Escalation handling
- Product recommendations
- Complaint handling
Timeline
Member Service Representative (USAA)
Qualfon
08.2024 - Current
Order Picker
Amazon.com
10.2021 - 10.2023
Receiving Associate
Amazon
08.2018 - 05.2020
Repossession Specialist
Credit Acceptance Corporation
03.2014 - 03.2018
Customer Service Representative
Minacs -Verizon Wireless
05.2013 - 03.2014
Insurance Agent
AAA of Michigan
05.2007 - 11.2011
No Degree - General Business
Ferris State University
No Degree - Computer Information Systems
Wayne County Community College
High School Diploma -
Frank Cody High School
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