Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Naileen Moran
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Naileen Moran

Front desk
Colorado springs,CO

Summary

Detail-oriented front desk receptionist with experience in managing guest reservations and addressing inquiries. Known for effective communication and teamwork, driving customer satisfaction and operational success in hospitality environments.

Friendly and approachable with positive attitude and excellent communication skills. Possesses strong organizational abilities and proficiency in handling administrative tasks, ensuring smooth and efficient operations. Committed to providing outstanding guest experiences and contributing to establishment's success.

Developed exceptional customer service and problem-solving skills in fast-paced hospitality environment. Proven ability to manage administrative tasks and coordinate effectively with team members. Seeking to leverage these skills in new field, ensuring smooth transition and continued professional growth.

Overview

3
3
years of professional experience

Work History

Hotel Front Desk Receptionist

Homewood Suites by Hilton Colorado Springs Airport
Colorado Springs, CO
01.2026 - Current
  • Greeted and assisted guests during check-in and check-out processes, ensuring a welcoming experience.
  • Managed reservations using hotel management software, maintaining accuracy and efficiency.
  • Addressed guest inquiries and concerns promptly, enhancing customer satisfaction and loyalty.
  • Collaborated with housekeeping to ensure timely room availability for incoming guests.

Cashier Helper

Safeway
Colorado Springs, CO
06.2025 - 07.2025
  • Assisted customers with transactions and inquiries to enhance shopping experience.
  • Processed cash, credit, and gift card payments accurately at register.
  • Maintained clean and organized checkout area for efficient operations.
  • Supported inventory management by restocking shelves and monitoring product levels.

Administrative Assistant

Jade Stone Landscaping
Colorado Springs, CO
04.2023 - 06.2025
  • Coordinated scheduling for landscaping projects, optimizing resources and improving overall efficiency.
  • Managed client communications, ensuring timely responses and high levels of customer satisfaction.
  • Assisted in preparing project estimates and proposals, enhancing accuracy and clarity of information provided to clients.
  • Maintained organized filing systems, facilitating easy access to important documents and project details.

Education

No Degree - Criminal Justice

Pikes Peak Community College
Colorado Springs, CO
05-2029

Skills

  • Reservation management
  • Professional appearance
  • Multilingual proficiency
  • Microsoft office
  • Guest relate
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Creative problem solving
  • Coaching and mentoring
  • Communication skills
  • Creative
  • Adaptive Person
  • Detail Oriented
  • Creative problem solving

Languages

Spanish
Professional Working

Timeline

Hotel Front Desk Receptionist

Homewood Suites by Hilton Colorado Springs Airport
01.2026 - Current

Cashier Helper

Safeway
06.2025 - 07.2025

Administrative Assistant

Jade Stone Landscaping
04.2023 - 06.2025

No Degree - Criminal Justice

Pikes Peak Community College
Naileen MoranFront desk
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