Naima Begum
Tamarac,FL
Summary
Nursing Student at Broward college, anticipating to graduate in May 2024. Completed Fundamentals, Medical surgical GI/GU, Maternal/OB, Psychiatric, Medical Surgical Ortho/Neuro and Pediatric nursing rotations. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Energetic Nurse Aide with 1+ years of experience providing comprehensive support and care to patients. Have gained over 700+ hours of clinical experience as a student and Nurse Extern. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in patient care and hospitality. Current member of the Nursing club as Broward College through the National Student Nurses Association.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Nurse Extern
HCA Woodmont Hospital
08.2023 - Current
- Worked alongside experienced nursing professionals to learn new procedures.
- Collaborated with nurse preceptors and other medical staff to achieve quality patient outcome goals.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Attended medical procedures to increase nursing expertise and advance training.
- Assisted patients with personal hygiene requirements and monitored conditions to update nursing staff.
- Administered close patient care, checked vital signs, and monitored telemetry.
- Reviewed care plans and assessed alignment with long-term and short-term care goals.
- Utilized therapeutic communication techniques to facilitate patient's optimum level of wellness.
- Performed regular rounds to check on well-being of patients.
- Built rapport with patients and members of patients' support systems.
- Observed patient behavior and reported changes to nurse in charge for resolution.
- Participated in team meetings to discuss patient progress and plan for care.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Facilitated patient discharge by providing instructions for home care and follow-up care.
- Administered CPR to patients in cardiac arrest following American Heart Association Standards.
- Employed knowledge in growth and development principles to provide care appropriate to age of patients.
- Transported patients between unit rooms and scanning locations for diverse procedures.
- Utilized Electronic Medical Records (EMR) systems to record patient data.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
Assistant Manager
Mobil Synergy Petroleum
06.2021 - 07.2023
- Managed opening and closing store
- Acted as customer service representative
- Managed daily reports of transactions
- Rearranged and detailed store merchandise according to company standards
- Recruited and interviewed potential candidates
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Enforced company policies and procedures
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Customer Service Associate
Marshalls
11.2019 - 02.2020
- Managed store operations
- Acted as customer service representative
- Managed daily reports of transactions
- Rearranged and detailed store merchandise according to company standards
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Solved problems with products and services by providing customers with technical support.
Retail sales associate
Old Navy, Gap
07.2019 - 11.2019
- And customer service associate responsible for solving customer problems throughout store
- Suggesting new products and helping customers shop.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Monitored customers for signs of security concerns and escalated issues to management.
Customer Service Associate
Macys
10.2016 - 02.2017
- Customer service associate responsible for directing needs of customer at store
- Suggesting new protects that arrived on floor
- Solving Customer problems related to products
- Cashier and retail associate
- Greeted customers
- Conducted customer service surveys
- Resolved customer issues
- Collected and documented orders
- Responded to inquiries and issues
- Operated cash register
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Nursing
Broward College
Pompano Beach, FL05.2024
Associate of Arts -
Broward College
Coconut Creek, FL12.2021
High School Diploma -
Bangladesh School Muscat
Muscat05.2015
Skills
- Leadership
- Store Policies and Procedures
- Ability to Lift 60 Pounds
- Repair Cost Estimation
- Complaint Management
- Time Management
- Teamwork and Collaboration
- Goal-Driven
- Mobility Assistance
- Medication Administration
Certification
- BLS - Basic Life Support
Languages
Arabic
Elementary
Bengali
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Professional Working
English
Native or Bilingual
Timeline
Student Nurse Extern
HCA Woodmont Hospital
08.2023 - Current
Assistant Manager
Mobil Synergy Petroleum
06.2021 - 07.2023
Customer Service Associate
Marshalls
11.2019 - 02.2020
Retail sales associate
Old Navy, Gap
07.2019 - 11.2019
Customer Service Associate
Macys
10.2016 - 02.2017
Associate of Science - Nursing
Broward College
Associate of Arts -
Broward College
High School Diploma -
Bangladesh School Muscat
- BLS - Basic Life Support
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